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sold a caravan and seller wants some money back?
really really hope someone can help, i sold a caravan a couple of days ago, it has just recently been serviced and i got a new water ingress report completed the day they collected, this was at their requested and also because i wanted them to be happy with what they were getting and i wanted to make sure there were no…
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Sold out of date Clarityn antihistamines from Sainsburys
Hi, not sure if I'm posting in the right place but I had bought Clarityn antihistamines from Sainsburys earlier this week and luckily I noticed the expiry date was February 2016! Not really sure of Sainsburys policies but what the best course of action with this? Have e-mailed Sainsburys to advise to ensure no one else…
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changes in order by European supplier
My wife often buys clothes from a German mail order company who have a system whereby they send out orders at the close of each ‘offer’ which can be several months into the future. She always pays via the same credit card. They charge at the time of order yet can take several weeks before dispatch. One order they…
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Can I claim ownership?
I'm not sure this is in the correct section but here's my question. Some years ago, at least 5 but would have to check, a company who was a potential client provided me with a laptop with a view to me using it to deliver some training on a product they had developed and which was installed on the laptop. For various…
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Changed my mind about car I'm purchasing
Last week I went on the Buyacar.co.uk website and choose a used Audi A3 and got accepted for finance. I paid a deposit of £199 and they contact the garage to get the car ready, today posted back the finance documents. However I feel I've made a mistake, I've been looking at every A3 I've come across today and I'm…
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Trust in Business
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Advice please: Fridge Freezer lasted only 3 years
Bought Hotpoint Quadric from AO 3 years ago £605.00 2 weeks ago it stopped working, had no warranty :( . Called Hotpoint who said their next engineer can come in a month; too long. Called Currys (who do repairs) they sent out engineer yesterday to say it had a gas leak & is beyond repair, no charge. Bought new Samsung…
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Stolen Mobile Phone
Complex, so apologies. Bought a mobile phone from a private seller on Ebay UK last August. Mid June this year, it became blocked. Turned out it was stolen property. Stolen in London in Jan 2015. Phone came to me in A1 condition with proper box and accessories. Imei numbers match. Used it for 11 months with no problems.…
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Faulty mobile phone
Hi everyone. I was hoping for some advice. In April 2015 I bought a mobile phone from shopping channel Ideal World. It was a brand that was unfamiliar to me but it came with a 2 year warranty, upgraded to 3 years if you registered the phone on the manufacturers website. Also they would make 1 free screen repair if it was…
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Faulty Mobile Phone, No Warranty
Hi all, hoping someone can help. My husband got a new phone just under 3 months ago (Samsung via EE) and a few weeks ago it stopped recognising any chargers, rendering it useless. This is, apparently, a known fault with this model and EE were happy to take it back for repair/investigation. He has now heard back from EE and…
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Steam iron/Argos
I bought a steam iron from Argos last May but it started spurting water rather than steam a couple of months ago. We de scaled it and changed filters but the problem is still there. I took it back to Argos but they say I have to deal with Russell Hobbs as it is out of their (Argos) warranty, but Russell Hobbs have a 2 year…
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manufacturers 3 year warrenty
hi I bought a security light from an independant online retailer which offered the best price online, I e-mailed beforehand to check the product was OK and met with great customer service. Went ahead and purchased the light. 11 months down the line the light failed and because its an LED type unable to replace the bulb. I…
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Goods never received - can I get my money back somehow?
Hi, I ordered some t-shirts from a US shop back in May. They are a legit shop - I ordered without problem from them about 4 years ago and they have a physical shop in LA. However, a month later I still hadn't had confirmation of shipping even though they state most orders go out after 1-2 days. I emailed them about 4-5…
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Questions about if I have a claim
I'm just about to start an unenviable hassle of trying to get my money back on a PC monitor which has broken 3 years after it was purchased. As it was purchased in 2013 the old rules apply not the new electronic 2015 rules. I have no idea how long a PC monitor is supposed to last- I thought 3 years is more than reasonable…
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Small claims court - Do we have to pay their fees?
We are having an issue with a MOT center. We used the small claims court. The MOT center's solicitor have replied to our claim. Basically, if we respond/continue and lose, will we have to pay any additional fees (maybe their solicitors?)?
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Faulty TV returned to retailer. They say it's damaged.
Hi guys, So I bought a new Samsung SUHD TV a month ago which had issues with the picture. Provided Samsung with pictures and they confirmed it was faulty and told me to return it to the retailer along with a reference number. Sent it back yesterday in the original box. Today I get a call from the manager saying the TV is…
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60,000 itunes credits
Not sure if this is in the right place but here goes. Just want an opinion to see if i can chance my luck with this. My work provides me with pru health health care and one of the benefits is a code per month for a free song on itunes. I redeemed my code last night and it gave me 60,000 credits. I started downloading some…
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Faulty Goods & Warranty
My son bought himself a graphics card for his PC in September 2014 from Scan.co.uk. In May of this year he started having problems with it. Upon checking on the Scan website he saw that the warranty was one year. He then contacted the manufacturer, Zotac, and found out that the warranty was actually 2 years -Scan swiftly…
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Unable to attend a course for medical reasons help
Hi there, Short version: My wife booked and paid online for several courses she can no longer attend due to medical conditions. Can't get a refund or the course material she paid for - help? Long version: Am after a little advice regarding my wife having booked onto several Personal Training courses and then developing a…
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Interparcel via Hermes delivered parcel damaged, what are my rights?
Hi all, I booked a 2 day delivery service through Interparcel, who delivered a parcel for me via Hermes. It was a laptop. I paid extra money for the compensation of the value of the item. I sent the item and when it arrived, the box was damaged (I have proof of the item before and after the damage, the parcel before and…
