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Returning Damaged Goods - Deconstruction and Packaging
We have recently taken delivery of some garden furniture, which after construction we found to be both damaged, and have obvious manufacturing defects. After some negotiations with the retailer, we have decided to return the goods. However, the retailer has asked us to: * Accept a courier collect the goods on Monday to…
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Small claims - what are my chances
I previously posted about an issue with Sofaworks/sofology. Basically goods delivered damaged, had three further visits to rectify the problem. Asked for compensation for three days annual leave which they refused. I've managed to push this up to £100, but this is there full and final offer. This breaks down to £50 per…
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Gift Cards
Please help. I am unhappy with some really poor customer service with JD Sports. My son has collected a few JDS giftcards and now he is a teenager he wanted to purchase some designer trainers. At the till we presented 5 giftcards, three of which were explained to me to be out of date. I queried the fact that: 1. JDS…
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AA and Dekra issues - my rights?
Hi all, I wish to get some guidance on my issue. I bought an approved used car (not mentioning the brand here as I it is out of scope). I asked the dealer whether I could do an AA inspection and we agreed. The dealer mentioned that the car had a problem with the aircon (some noise) and that they would fix it before the AA…
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Historical Unused Local Authority Monthly Gym Membership Reclaim
Hi Does anybody know if you are entitled to claim back monthly gym charges if a Gym induction never took place and the Gym was never actually used, this is regarding a local authority Gym, joined with good intention but never actually attended due to working long hours. Never missed a monthly payment. Thanks john
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SCS Nightmare!
Hi. Would be so grateful for any advice please. Bought carpets for 4 bedrooms, landing and stairs in Dec last year. Paid for the thickest underlay but actually received the thinnest. Carpet fitter noticed when he had just finished laying the carpet and was sorting out the paperwork. Spent that December with all my upstairs…
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Baggage delayed for full holiday duration
I flew to Stockholm on Tues 2 Aug, for a 5-day solo trip with the intention of photographing the city. The flight included a change at Brussels with a 55 minute connection time, but the first flight was a bit late. - My checked-in luggage, one suitcase, did not arrive at Stockholm. My hand luggage had included my camera…
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Consumer rights second hand car
Hi. I bought a car from a dealer 10 months ago in october. This developed a fault in the first 3 weeks (it cut out multiple times on the motorway) and they asked me to take it to a local garage. They couldnt find what caused the issue so the dealer put a 3 month insurance waranty on the car and asked if it happens again…
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Unauthorised Card Payment
Hi, new poster, so hope this is in the correct section! I purchased online a coffee table on Monday for £199 from Dwell. I accidentally ordered 2 tables in error, paying a total of £398. I rang Dwell customer services who said, no problem, they would refund £199. I then looked at my Barclays balance to find it was less…
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Sky Business / wont deal with myself because of legal action ??
Hi Bit of a long story but I'll try my best to shorten it as much as possible. I have had a Sky Business TV agreement in the Pub I run for the past 12 years. Last year Sky carried out some cabling in the pub which was so bad it left me without a working system for most of the football season. I have initiated court action…
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Laptop Refund Repair or Replace
Hi there I have bought a laptop from ebuyer.com and 4 months down the line it now has a faulty audio system. The issue however is quite hard to replicate as it is crackling when not on charge and the laptop is using heavy audio applications Anywho ideally I would like a refund as others have experienced this. Ebuyer have…
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Some advice on a faulty TV please?
Hi I bought a TV from Currys a year ago. It has a built in DVD. We connect it to a skybox and a Wii that has Netflix. At the outset, it occasionally switched from the DVD, a Skybox recording or Netflix back to the programme showing on TV. We checked all connections and decided not to return it as it was not happening that…
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Virgin Media Late Payment Charges
I'm sure this has been asked many times before, but I wondered if anybody had successfully claimed back late payment charges from Virgin Media? I always pay Virgin Media within the month, however I am self employed and sometimes find when I receive money from my customers can be a bit random, so the date I pay them might…
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Waiting months for mighty deals refund
Hi I bought an iPhone 5c for my daughter last Xmas off mighty deals.considering al the bad feedback I have just read about them and their redeeming a voucher for product system-It all went smoothly for me and I received phone before Xmas.a month or two later the phone stopped working.took it to Apple Store,they said…
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In Store or Telesales?
I live in Scotland. I placed an order with Harvey’s on 2nd August 2016. The previous day, I called into a store. I decided to purchase a sofa. However, I was uncertain whether to conduct the transaction instore or via the internet. This was because Topcashback (the cashback website) was offering a cashback on Harvey’s…
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Returning a tv that is faulty (littlewoods)
Hi. I bought a new TV from littlewoods on the 30th June and it was delivered on the 12th July. It was bought to be placed in our new house so was delivered to my partners mums address and kept there until we were able to get the keys to the new place and get flooring etc sorted... We have now moved in but unwrapped the Tv…
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Scottish Gas Boiler Replaement
I have a contract with Scottish Gas, for my Boiler and heating system. This is an older system that has a Maxi Boiler and a Boiler mate Cylinder tank that stores the hot water, the idea being always hot water on demand. I pay £22 a month for my contract cover. It continually breaks down they come order some parts and get…
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Sunglasses refund
I purchased a pair of Oakley sunglasses Over the Internet, which were advertised as end of line. I received a pair of Ray ban sunglasses, which were obviously counterfeit. I have since tried to get a refund, which the company has refused to do. They said the best they can do is 10% of the original amount. I used my debit…
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UK holiday building site nightmare
Hi We're currently in our holiday flat and the 'quiet holiday location' in the Lakes has turned out to be a building site, with power drilling, fire alarms set off by accident etc in the flat below from 7.30-5.30 every day. We booked through a second party cottage let firm who have said it has no other properties available…
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Vinyl floor fault
We have just had a vinyl floor fitted in our kitchen, by a local company who we have used many times. Nothing wrong with the fitting at all, but there is a definite blemish in a small section of the vinyl, which is in form of small bubble and a crease, it's only been down a week, when we pointed it out to the fitter,he…
