Sunglasses refund

Locornwall

I purchased a pair of Oakley sunglasses Over the Internet, which were advertised as end of line.

I received a pair of Ray ban sunglasses, which were obviously counterfeit. I have since tried to get a refund, which the company has refused to do. They said the best they can do is 10% of the original amount. I used my debit card to purchase the sunglasses.

Where do I stand?

Thanks

Silver-Surfer_2

Locornwall wrote: »

I purchased a pair of Oakley sunglasses Over the Internet, which were advertised as end of line.

I received a pair of Ray ban sunglasses, which were obviously counterfeit. I have since tried to get a refund, which the company has refused to do. They said the best they can do is 10% of the original amount. I used my debit card to purchase the sunglasses.

Where do I stand?

Thanks

Is this a uk based company?

neilmcl

Locornwall wrote: »

I purchased a pair of Oakley sunglasses Over the Internet, which were advertised as end of line.

I received a pair of Ray ban sunglasses, which were obviously counterfeit. I have since tried to get a refund, which the company has refused to do. They said the best they can do is 10% of the original amount. I used my debit card to purchase the sunglasses.

Where do I stand?

Thanks

You were sent the wrong, and counterfeit pair of sunglasses and you're expecting the seller to be reasonable.

As above, where did you buy them from, were they a UK business?

agrinnall

You should be able to do a Chargeback, but it very much sounds to me like you fell for an unrealistic bargain without checking that the supplier is based somewhere like China.

Locornwall

Yeah, it looks like China. I've just done a search and it seems they have a lawsuit out recently in the US against them.

Is there any way the bank can look at this chargeback thing, as it was paid using a debit card.

wealdroam

Locornwall wrote: »

Is there any way the bank can look at this chargeback thing, as it was paid using a debit card.

Read MSE's Chargeback article and then speak to your bank.

shaun_from_Africa

daytona0 wrote: »

BUT, if your sunglasses look good then I would just keep them and hope that they've done a good job with their knockoffs.

Poor and potentially very dangerous advice.
Sunglasses need to do more than simply look good and the by the time you realise that they haven't done a good job, it might be a bit too late.

http://www.grreporter.info/en/fake_sunglasses_cause_irreversible_eye_injury/9541

Fake sunglasses do not absorb ultraviolet rays and can cause irreversible eye damage.
Ophthalmologists warn, "It is better not to wear any glasses than to wear glasses without UV filter". The sharp increase in ultraviolet radiation in recent years due to ozone depletion has a detrimental effect on eyes. Several years ago, cataracts appeared after the age of 70 whereas it affects people at the age 50 today.

shaun_from_Africa

daytona0 wrote: »

Aside from the fact that you may be right (studies please!)

https://www.opticianonline.net/news/rip-britain-broadcasts-danger-fake-sunglasses

https://www.securingindustry.com/cosmetics-and-personal-care/uk-public-warned-against-fake-sunglasses-sunscreen/s106/a2333/#.V6pa7WBMtMs

Trading Standards has taken the opportunity to warn consumers to check that new sunglasses and sunscreen offer the necessary protection against ultraviolet (UV) light exposure.

"Counterfeit sunglasses and some cheap imports often offer no UVA and UVB protection, meaning they can damage people’s eyes," notes Staffordshire Trading Standards

Wearing dark lenses with little no UV protection causes more eye damage than wearing no sunglasses at all.
This is because the dark lenses cause your pupils to dilate (open) to let in more light, unfortunately this lets in more UV radiation, radiation that would normally be filtered out by good quality sunglass lenses.

ARandomMiser

Price is absolutely no guarantee of the quality of the sunglasses. Cheap pairs can offer better protection than the designer brands. If they offer the correct protection and you like the look of them what does it matter if they cost £5 or £500.

LadyDee

Locornwall wrote: »

Yeah, it looks like China. I've just done a search and it seems they have a lawsuit out recently in the US against them.

Is there any way the bank can look at this chargeback thing, as it was paid using a debit card.

So you chose to buy a fake pair of Oakleys but they turned out to be fake Raybans. Personally, I don't see why the bank should give you your money back. The bank is unlikely to recoup the money from the seller so, in effect, your poor purchasing decision will be subsidised by people who do their research first and don't buy fake goods over the internet.

Silver-Surfer_2

LadyDee wrote: »

So you chose to buy a fake pair of Oakleys but they turned out to be fake Raybans. Personally, I don't see why the bank should give you your money back. The bank is unlikely to recoup the money from the seller so, in effect, your poor purchasing decision will be subsidised by people who do their research first and don't buy fake goods over the internet.

To be fair to the op he didn't choose to buy a pair of fake glasses.