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Consumer rights second hand car
18lewisj18
Posts: 2 Newbie
Hi.
I bought a car from a dealer 10 months ago in october.
This developed a fault in the first 3 weeks (it cut out multiple times on the motorway) and they asked me to take it to a local garage. They couldnt find what caused the issue so the dealer put a 3 month insurance waranty on the car and asked if it happens again contact the insurance company.
The issue occured again 4 months later and again i reported it to the dealer as the insurance had expired. The dealer asked for it to be sent to a local garage again and they couldnt find what caused it so the dealer agreed for it to go to a vauxhall garage, they also couldnt find what caused but said a software update may fix it. This work was completed and the dealer paid for it subject to the consumers right act.
Yesterday it happened again 5 months after it had been to the vauxhall garage odviously they hadnt resolved the issue.
I contacted the dealer stating as the repair did not resolve the fault i want to return the car. The dealer is now trying everything they can to get out of it i.e ive had it over 6 months so i have to prove it and them saying its a differnt fault.
My question is as i reported this issue to them before the 6 month period and they paid for a repair that didnt work shouldnt they have to comply with the consumer rights act and let me return the car. For e.g if i had bought a pair of headphones and they where repared 1 week befor the 6 month cut off and 2 weeks later they have the same fault surley this still counts as there responsibility as it was the same fault that was reported in the first 6 months.
Sorry for the long post it is quite a complicated issue
Thanks
I bought a car from a dealer 10 months ago in october.
This developed a fault in the first 3 weeks (it cut out multiple times on the motorway) and they asked me to take it to a local garage. They couldnt find what caused the issue so the dealer put a 3 month insurance waranty on the car and asked if it happens again contact the insurance company.
The issue occured again 4 months later and again i reported it to the dealer as the insurance had expired. The dealer asked for it to be sent to a local garage again and they couldnt find what caused it so the dealer agreed for it to go to a vauxhall garage, they also couldnt find what caused but said a software update may fix it. This work was completed and the dealer paid for it subject to the consumers right act.
Yesterday it happened again 5 months after it had been to the vauxhall garage odviously they hadnt resolved the issue.
I contacted the dealer stating as the repair did not resolve the fault i want to return the car. The dealer is now trying everything they can to get out of it i.e ive had it over 6 months so i have to prove it and them saying its a differnt fault.
My question is as i reported this issue to them before the 6 month period and they paid for a repair that didnt work shouldnt they have to comply with the consumer rights act and let me return the car. For e.g if i had bought a pair of headphones and they where repared 1 week befor the 6 month cut off and 2 weeks later they have the same fault surley this still counts as there responsibility as it was the same fault that was reported in the first 6 months.
Sorry for the long post it is quite a complicated issue
Thanks
0
Comments
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They are correct about after 6 months it is up to YOU to prove it was inherently faulty from purchase, but given you have had the same fault from purchase, this should not be hard!
My (second hand) car had faulty air con from purchase and it took 3 years to work out what the problem was. I had paperwork admitting the fault since purchase so although the dealer initially refused, a letter before action saw them back down and fix it at their expense.
I would do some more research, and find someone competent to try and diagnose the problem. Have you tried finding others that have had the same problem? Was it a main vauxhall dealer it went to?Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0
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