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Refunds and Exchanges
I bought a pair of trousers from H&M about 2 months ago. I took them back with the reciept last week to get a credit note. I paid £25 for them. They said that they can only give me a £15 voucher as it went on sale during that time. I then called customer service and they said I should get a voucher for the price I paid…
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GETMEIN Ticket disputed
Hello! This is my first MSE post so I'm sorry if it is a little waffley! I was wondering if anybody could help with a dispute I am having with the ticket re-sale site GETMEIN (part of Ticketmaster). My partner purchased two tickets for a concert at Festival Hall in the Southbank Centre that took place last weekend (he…
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Hair extensions faulty, refund on fitting?
Hi Looking for some advice please. I had some hair extensions fitted back in May. I bought these through the same hair dresser that fitted them for me. The extensions have proved to be bad quality and the hairdresser has contacted the company and they have agreed to refund me the cost of the hair but not fitting, nano…
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Dishwasher
Hiya I bought a dishwasher back in dec 2014 and it broke down in 2015 which was fixed. How ever fast forward 12 months later and its broke again. Where do i stand with this as i am sure such good should last a reasonable amount of time . esp longer then 18months
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Serial Numbers on Refurbished Goods
I haven't a clue where to put this, and it's just a query about something stated by a company that sells on Amazon, Ebay and has their own website, selling refurbished goods. (PLEASE NOTE: we are required by the manufacturer to remove the serial number from all products prior to resale, this does not affect your consumer…
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Blunt blade - eBay dispute
I bought a replacement shredder blade off an eBay vendor a few days ago. It arrived in good time. I paid by PayPal The blade looked sharp, but when I fitted it I found it wouldn't even shred single green raspberry canes and the shredder machine was getting heated so I switched off and stopped using it. I contacted the…
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Puppy deposit
Hello there I went to choose a puppy and put a deposit down on her when she was 3 weeks of age (£100) on the understanding that I would pay the other £550 upon collection of her at 8 weeks old, and she was ready to go from Fri 6th Aug (a few days ago). My deposit secured my pup. They even took my address and details so…
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Hot Tub problems
Dear All, We have purchased a brand new hot tub which was delivered and installed 6 days ago. Since it was installed it has had to have a control panel replaced and has not worked properly. I exercised my rights under the Consumer Rights Act 2015 and told them that I want it collected and to get my money back. Today, I…
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PC world returns policy
Hi, I bought a laptop which has since developed a fault with its trackpad. I bought the laptop 10 days ago and still have the receipt. I paid cash £450. In the receipt it says you can have either a full refund, replacement or gift card within 30 days of purchase. I phoned them up today and the bloke in the phone said they…
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Sold sofa on gumtree - buyer wants refund
Hi all, I have recently sold a sofa on Gumtree. I listed it as in good condition and only been used for a couple of months. The sofa comes in 2 parts, where the arm comes off, making it easier for transportation. The arm is very easily slotted back in and requires no screws etc to put back together. A buyer was interested…
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Problems with new shed! Do I still have rights????
Hi, I've recently had summer house installed for Approx £1800. It was a standard specification one from their catalogue. Since they competed (4 days ago), I've noticed its sitting at a funny angle to adjacent walls. It's not just a couple of degrees out its way off! Others have commented that it isn't sitting right. Phoned…
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Misrepresentation Act
Hi I bought a new build house last year and as you may or may not be aware most new developments now have to allocate a certain number of properties for "social / affordable housing". Before buying our house we asked what checks were undertaken on the potential tenants and were advised by the sales office staff that checks…
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Conservatory deposit
HELP!! We paid a deposit over the phone of £660 for a conservatory on 29th July 2016. We feel that we were slightly pressured in to doing this as we had to get permission from our housing association before putting up a conservatory. We were told that the contract would be subject to us getting permission within 3 months…
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Phone held hostage by 3rd Party Repairer
Morning all I dropped my 3 month old Samsung phone a few weeks ago and dented the volume down button, not the end of the world cosmetically but this forces the phone to boot in Safe Mode (and locks use of all apps). Did some Google search for a company to repair it and submitted an enquiry. Next day was rung by Elite…
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Small Claims Court For £10 ?
I know the title is as ridiculous as it sounds, and I certainly understand that a lot of people would say "it's only £10" but it's kind of the principle of the matter. I signed my mum up to a mobile phone company last year (An MVNO, not one of the 'big' ones) for their sim-only data sim to use in a tablet i'd bought her.…
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Incorrect Vinyl Flooring fitted - shop says not their fault!
Hi all Would anyone be able to advise what I should do next with this problem please? I'm not sure what my rights are, as I have only paid 50% (with a credit card), and now the carpet shop is suggesting I pay the next 50% first before trying to resolve anything. Short story: Carpet shop sold me and fitted kitchen vinyl. I…
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A nasty one.
Hi all. I am involved in a rather nasty situation with a well known electronics dealer who I'd rather not name right now. I believe they have breached my consumer rights AND tried to passively coerce me into committing insurance fraud with a courier, so that they can keep my money and so the courier coughs up. Here's the…
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Argos disputing laptop hinge fault
I've always bought pretty much everything from Argos, mainly because of their usually no quibble refund/replace etc service. Even though most products are fine and don't need to be returned, this gave me peace of mind. However, I bought a Toshiba laptop 2 months ago, and a couple of weeks ago one of the hinges came loose,…
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Sainsburys homebase order
Hi, I'm after a bit of advice. I ordered a sofa from the sofa sale at homebase at the end of may, I paid for the order in full & was given a delivery date of june/July (can't remember exactly). Near to the delivery date I was telephoned to say the sofa was no longer available but they could supply me with a more expensive…
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Shoes split after 6 weeks
Hi DS bought himself a pair of £50 casual suede trainers from a large sports retailer 6 weeks ago. They have been used for light wear, not playing sport in, and have split badly where the sole meets the upper. Is it worth taking them back? We still have the receipt. Surely 6 weeks light wear from a £50 pair of trainers…
