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Jhon Lewis pushchair
Hi all, I posted about this a few weeks ago. In a nut shell. I purchased an oyster max tandem pushchair from here 8 months ago. It was nearly £800. To cut a long story short it had a manufacturer default and the chassis buckled and tipped on its side with my twins babies inside. I took it in to JL and was fobbed of with a…
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Small claims court for late payer who has paid but totally ignored late charges?
Agreed to do a job for expenses (£30). My invoice clearly mentions that I'll exercise my statutory right to charge statutory interest and debt recovery costs if payment is later than 30 days. 3 weeks from the initial invoice I send a friendly reminder. Still not paid after 30 days so I sent a new invoice where I charged…
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What compensation do you think I deserve?
Just over a week ago I ate out at a popular Italian chain restaurant. I have coeliac disease so ordered their gluten free pizza. I checked twice when I ordered that she'd got that it was gluten free. When it arrived, I was certain it wasn't so checked again. I was told it was. I also checked halfway through eating it and…
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Took parcel in for someone and they've not collected. What to do?
I was at work one day and when we had a courier collection, the courier asked if he could leave 5 large parcels with us as the recipients a few units down weren't in. It turned out not to be for a company a few units down, but for another company in the same unit number but on a different (although) similarly named…
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Retinolla scam
I think I have just been scammed (or at the very least seriously misled) by a company called Retinolla and/or Dermaelle. Not sure what to do. They have taken £97 from my credit card which my banks says cannot get back because I agreed to a contract online. Apprently the company was going to take this monthly - for face…
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I think I have been scammed buying online, what to do now?
A few weeks ago I ordered this dress: coast-peony-print-loula-dress-1574898 off this website: chatfieldssportsbar.com After purchasing I realised I did not get a confirmation email so I went back onto the website to try to log on and I couldn't. I then tried to contact the company to discover the contact form wouldn't send…
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Holidaylettings.co.uk behaving badly?!
booked a cottage in Yarmouth yesterday, paid the deposit, but the small print stated the owner has 24 hours to accept or decline the booking. 21 hours later I have not received confirmation or a decline. I emailed the holiday cottage directly and this was their response: 'Hi, I'm really sorry but we aren't taking bookings…
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Small Claims Court For Broken eBay Purchase?
Hi All, I bought a used games console on eBay. I managed to haggle the price down (through the 'Make an offer' option) and the buyer accepted my offer. The seller said that eBay wouldn't let him make any further amendments to the invoice and asked my to pay him direct through PayPal. I thought it seemed a bit fishy but…
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Washing Machine - Warranty callout - timeframe?
Hey all, Just looking for some advice and whether this sounds normal, etc... I have a Hotpoint washing machine, it is under 12mths old. Last month, I called the warranty line and said there was a fault which I knew would be a warranty call, not a user error thing... They had an engineer come out the following day, say its…
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Insurance company gone into liquidation , what are my rights ?
Hi , I hope someone can advise me on this please . My van insurance is with a company called enterprise , I received an email from my broker this morning informing me that enterprise are insolvent , but not to worry and keep paying my premiums by installment ( as I pay monthly) However I've just been onto the fscs website…
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John Lewis refunds policy
Hi, I'm thinking about buying the new Bose headphones. Could I return them according to John Lewis 90-days refund policy if I am not satisfied (not because they're faulty)? In their refunds policy they say "If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 90 days of…
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Anyone had trouble with their Hotpoint/Indesit dryer after the modification?
I own one of the Indesit dryers that had a fire safety concern. I contacted Hotpoint and they sent out an engineer who did a modification/repair in February. However, this week the dryer has started short circuiting. I called Hotpoint, who said that a repair only has a warranty of 90 days. They said that even if the fault…
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RAC wrecked Van
In February my friends van broke down. He called RAC and they came to pick up the van to the nearest garage. Unfortunately they (a subcontractor) winched the vehicle using the tow bar below, rather than the winch area and ripped out the bumper and radiator, causing more than £300 of damage. When they arrived at the garage…
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DFS Cancellation
Hey guys, I am looking to cancel an order by DFS, They are already making it a bit difficult as you can imagine, so I was wondering if anybody could advise. In our defense: - We haven't seen it in the showroom. - Delivery failed (They had the wrong address by 1 digit, so weren't able to deliver it when they came). -…
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Refund on group on voucher cancelation
We purchased a voucher from groupon to attend an outdoor cinema event which was cancelled by the organisers due to the adverse weather conditions two days prior to the event. I contacted the organisers directly to request a refund as we could not attend any other future events. I have been referred back to Groupon to…
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Big warranties/go assist- anyone come across them?
My old Miele washing machine broke down this week and I understand that only Miele themselves will repair their own products. I googled to locate them and inadvertently contacted a company whose site was something like Miele pros .that appears to be a cover for the true company which is either go assist or big warranties -…
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Refused refund for company error
Basically to cut a long story short well shortish I order 3 outfits for my children from a company that were in the sale and she offers payment plan. I payed £42 on time of order then 2 weeks later payed another £20 all through paypal leaving £60 to pay. When I went to pay last bit of money on noticed that one of the sizes…
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4 months old damaged washing machine
Hi I purchased a washing machine in April 2016. There are 3 plastic paddles on the inside of the drum which have all snapped off during a wash. I called the manufacturer to request a repair and I was told that only mechanical and electrical faults are covered within the warranty. I was informed that my fault is neither…
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Laptop vendor is making a fool out of me :(
Hello, I'll try to be concise: 1. Bought a refurbished Laptop via eBay in April 2. After a few weeks, Laptop burnt 3. Vendor accepted responsibility, received laptop for repair under warranty 4. Vendor took 51 days to complete repairs! 5. Laptop arrived and burnt again after a day 6. Additionally, Laptop received new…
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Everest conservatory
I need some advice on how to proceed. I got a quote for a new conservatory from Everest in May last year and building work commenced in June for a promised 6 week build. 12 months on, and it is still not fit for purpose as it leaks. My loan repayments were initiated without my permission in September, so I only have 1 more…
