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Small Claims Court
Hi All, Wanted to get some advise, not sure if this is the correct part of the forum. I have gone down the small claims track for a some poor workmanship in on my mothers back garden. The defendant is using a solicitor where as I am trying to do this myself. The judge on the case asked for an expert report on the…
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Victim of fraud on Airbnb - Help needed
Hi all. Really could do with some good advice please. I will try and sum up concisely... A friend and I went through the process of booking an apartment in Brighton with Airbnb. We are both new to Airbnb. We found an apartment and communicated with the 'owner' through the Airbnb site system. When it came to booking we…
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Legality of posting pictures.
Hi All This is the most relevant section I could find for this post. I have pictures of myself and my ex on the beach when we were holiday, we've recently broken up and she's saying it's illegal to have pictures of her without her permission. I plan to take the pictures down, but I'd like to know the legal stance of having…
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Please help - very urgent advice needed
I ordered a large item (urgently needed DIY parts) online and paid loads extra for named day delivery on a Saturday. Only 3/4 boxes turned up on the Saturday. The seller was really rude (essentially "well you've got most of it, what's your problem") and said I'd just have to wait till the next Saturday to get the 4th part…
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Faulty purchase via Wowcher - help!
Hiya, I'm hoping someone can help. In June, I purchased a gazebo "Wowcher" for sashtime.co.uk. I put the gazebo up a week or so after it arrived and within an hour it had collapsed (not even a windy day!) Luckily at the time neither myself nor my 2 week old baby were underneath it! I got on to sashtime straight away and…
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Should Asda take responsibility?
Bought Asda's Interdental Brushes a few months ago. Started using them only to notice that most in the pack had no or very few actual brushes. I had been using just wire on my gums! My dentist confirmed that no permanent damage had been done. Contacted Asda by phone and followed instructions. An investigation was promised.…
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Should Asda take responsibility?
Bought Asda's Interdental Brushes a few months ago. Started using them only to notice that most in the pack had no or very few actual brushes. I had been using just wire on my gums! Contacted Asda by phone and followed instructions. An investigation was promised. Returned product to branch and received refund. I stressed…
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Can DHL charge an 'admin fee' on imported goods?
Hi Guys, I've ordered £39 worth of goods from iherb.com. Postage at time of purchase was quoted as £6.13 & there was a note that ‘Duty & taxes may be collected at delivery’. I thought that’s fine VAT is 20% i’ve had to pay that before on foreign purchases. I had a text from DHL a day or so later stating that I needed to…
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Returning possibly miss sold goods
Hi, I was looking for some advice about returning a pair of shoes. I bought a pair of shoes which I thought were a size 7, my receipt and the box says size 7, however the shoes in the box were a 6. When I went to return the shoes they had a tiny grass stain from me trying to get them on. I accept they are saying they are…
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Virgin Trains won't accept responsibility for travel problems.
Warning: Very long and boring story and dispute to follow; however I’ll be insanely grateful for any help or advice. I am attempting to get a refund from Virgin trains for one hell of a rail & sail journey that my wife and I took last month. In which I got a lot of help from you guys previously, so thank you all again. I…
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IWOOT will not dispatch or refund my order
I placed an order with the online retailer IWOOT (I want one of those). On the 9th of July totalling £132. After a week of not being dispatched, I contacted them to find out the problem and they told me the item was out of stock and would be sent when it came in. A few days later I asked to cancel my order but they said…
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HP laptops
Hi Folks, First post here, ive read the sticky etc, hope all of you are well. You may have read about the HP website glitching out and pricing their laptops for as little as a £1 Im not allowed to post links but if you google "hp laptop price error bbc" its the first link Needless to say i bought 10 of them - at no point…
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Refund of 2nd hand goods
Hello, I'm not sure if this is posted in the correct forum, please feel free to correct me and move if not. I sold an item via a public selling site. I listed it in the best way I could. The buyer came to my home and collected the item. She checked it over (didn't ask for it to be turned on or demonstrated) and paid in…
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Paypal changed default shipping address
Hi everyone I'm very interested to hear from anyone who has had their default delivery/shipping address changed without their knowledge. This has happened to me and eBay/Paypal refuse to tell me how it happened, admit responsibility or suggest how I can get my money back. In February I won an auction. I was in Portugal at…
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Dishwasher faulty (caught fire!). What are our rights?
We arrived home Thursday night to find an awful burning smell. After running around the house trying to find the source we found it was the dishwasher - I'd put it on before leaving the house that morning and it was full of steam and water and a nasty burning smell. We contacted AO.com, who said they could contact Beko on…
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Yeo valley yoghurt
I bought some Yeo Valley yoghurt the other day, I thought it was a bit rubbery! fj
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Fridge Freezer gone wrong
First the freezer part of our fridge freezer stopped working - no real problem as we've got another freezer. Now the fridge part has stopped working. We are insured and the repair man is coming tomorrow, I've got a feeling (only) that he won't be able to do anything with it. It's about 11 years old and Hoover don't do…
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Sports direct return
I returned 4 pairs of trainers to sports direct, they have refunded 3 and said I only returned 3!! I have proof of posting and it shows the weight of the parcel on it. Ive suggested they weigh the trainers and this will prove there was 4 pairs in the parcel when I posted it. They dont seem to have a number and all contact…
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Faulty vacuum cleaner
Recently purchased a dust devil vacuum cleaner, promptly delivered and used and all seemed good. Lead was short and oddly located and loud but had good suction. The following day on its second use the lead shorted out, leading to burns on the arm of my partner, burn to the carpet and tripping the electrics in the house.…
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Voucher refunds?
Hi. This is a small issue that is niggling me. We have a lovely local independent book store. Quite often parents buy vouchers (not book vouchers) from the shop to give as presents. They only do multiples of £5. When my son went to spend his vouchers yesterday on a £6.99 book he handed over £10 and was told she couldn't…
