Should Asda take responsibility?

Jani1

Bought Asda's Interdental Brushes a few months ago. Started using them only to notice that most in the pack had no or very few actual brushes. I had been using just wire on my gums! Contacted Asda by phone and followed instructions. An investigation was promised. Returned product to branch and received refund. I stressed that I was not accepting this as a full and final settlement. After emails from Asda's HO promising an investigation, it transpires that the HO never received the faulty Interdental Brushes. They are blaming my local, Roehampton, store for not following procedure and offering me £20. Am I wrong to think that I should be given far more than this as compensation for being sold a potentially harmful product and for an investigation not being carried out. Asda HO are not taking responsibility for what is done by one of their stores? Is this acceptable?

pappa_golf

Is this acceptable?


no ,,,,


you want at least £20.000 per year for life , any less would not mask the mental scars

[Deleted User]

Think of the children...

Jani1 wrote: »

My dentist confirmed that no permanent damage had been done.

So no real harm done, then? No actual losses .

Jani1 wrote: »

Am I wrong to think that I should be given far more than this as compensation for being sold a potentially harmful product

Yes you are wrong.

Jani1 wrote: »

and for an investigation not being carried out.

Why should you be paid "compensation" for that? Contact Trading Standards if others were put in "danger", but don't expect any monetary recompense for yourself as a result.

Jani1 wrote: »

Asda HO are not taking responsibility for what is done by one of their stores? Is this acceptable?

I can't see anything wrong here. Any such "investigation" would have simply ensured faulty products did not reach the shelves. It would not result in more "compensation" for you. You've been offered £20, accept it.

DCFC79

Jani1 wrote: »

Bought Asda's Interdental Brushes a few months ago. Started using them only to notice that most in the pack had no or very few actual brushes. I had been using just wire on my gums! Contacted Asda by phone and followed instructions. An investigation was promised. Returned product to branch and received refund. I stressed that I was not accepting this as a full and final settlement. After emails from Asda's HO promising an investigation, it transpires that the HO never received the faulty Interdental Brushes. They are blaming my local, Roehampton, store for not following procedure and offering me £20. Am I wrong to think that I should be given far more than this as compensation for being sold a potentially harmful product and for an investigation not being carried out. Asda HO are not taking responsibility for what is done by one of their stores? Is this acceptable?

Were any animals harmed in the process ?

Were you in anyway harmed ?

If not then accept the money and be done with it.

LilElvis

Contact one of the bottom-feeding no win, no fee lawyers who advertise on daytime TV - they should be able to advise you as to the correct level of compensation you should expect for what might have happened, but didn't.

shaun_from_Africa

Should Asda take responsibility?
Of course they should. They sold a faulty product and they alone are responsible for this.

Have Asda taken responsibility?
Yes. They have admitted that mistakes were made and have offered you £20 for your time and trouble.

Compensation is by its very definition, a payment made to compensate for injury, loss or suffering, none of which I can see that you have experienced so £20 is more than they have to offer.

Tigsteroonie

Jani1 wrote: »

Bought Asda's Interdental Brushes a few months ago. Started using them only to notice that most in the pack had no or very few actual brushes. I had been using just wire on my gums!

How have you only just noticed this? Are you visually impaired?

hollydays

Wire you asking us this?
Can't you see you're getting the brush off?