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Sports direct return

I returned 4 pairs of trainers to sports direct, they have refunded 3 and said I only returned 3!! I have proof of posting and it shows the weight of the parcel on it. Ive suggested they weigh the trainers and this will prove there was 4 pairs in the parcel when I posted it. They dont seem to have a number and all contact is by email, feel Im getting nowhere! Any advice?

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  • unholyangel
    unholyangel Posts: 16,866
    Part of the Furniture 10,000 Posts Name Dropper
    Forumite
    I returned 4 pairs of trainers to sports direct, they have refunded 3 and said I only returned 3!! I have proof of posting and it shows the weight of the parcel on it. Ive suggested they weigh the trainers and this will prove there was 4 pairs in the parcel when I posted it. They dont seem to have a number and all contact is by email, feel Im getting nowhere! Any advice?

    Card provider? And if they reject your claim, the financial ombudsman.

    If that fails then letter before action.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
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