Took parcel in for someone and they've not collected. What to do?

getmeouttahere

I was at work one day and when we had a courier collection, the courier asked if he could leave 5 large parcels with us as the recipients a few units down weren't in. It turned out not to be for a company a few units down, but for another company in the same unit number but on a different (although) similarly named industrial estate.

When I realised this, I googled the company, rang their head office who gave me the number of the warehouse that was expecting the parcels, rang the warehouse, told them we had the parcels, gave them our address and company name and they said they'd come and get them.

This was over a week ago now and they have not been to get them, and further attempts at ringing them have gone unanswered. The boxes are quite large (pieces of furniture) and are getting in the way, so just wondering what I should do with them.

Obviously, the intended recipient is aware we have them but I'm starting to feel that they're either using us for extra storage or have no intention of picking them up, but either way, they need shifting.

Any suggestions?

gardner1

Phone them back and inform them 10am Monday morning parcels will be left outside

kelpie35

could it be possible that the people who are expecting the parcels might be on holiday.

I know this does not help your predicament, hope you get it sorted out soon.

getmeouttahere

gardner1 wrote: »

Phone them back and inform them 10am Monday morning parcels will be left outside

Good idea but don't want to be liable for damage haha

kelpie35 wrote: »

could it be possible that the people who are expecting the parcels might be on holiday.

I know this does not help your predicament, hope you get it sorted out soon.

The intended recipient is quite a large company with a few warehouses and retail shops so this is unlikely, but thanks for the suggestion

[Deleted User]

It does look like the company concerned are in no hurry for the items and are using you as an ad hoc storage facility. All you can do is harass them to come and collect. I agree it would be unwise to threaten that you will dump the items outside.

neilmcl

If not leave them outside then tell them that you will start to charge them storage.

Lorian

Tell the courier.

George_Michael

Lorian wrote: »

Tell the courier.

I would be very surprised if the courier was in the least bit interested.
They have delivered the packages to someone that was willing to accept them and who has presumably signed for accepting them.
Provided that the delivery instructions allowed for the packages to be given to someone other than at the intended delivery address, the courier company have fulfilled their duty.

Ms_Chocaholic

Ring Head Office again.

Andy_L

Contact the supplier

Sicard

I'm another one for informing them that if they don't collect by x you'll leave them outside. They can't and won't sue you for damage.