Blunt blade - eBay dispute

Kirpi

I bought a replacement shredder blade off an eBay vendor a few days ago. It arrived in good time.
I paid by PayPal


The blade looked sharp, but when I fitted it I found it wouldn't even shred single green raspberry canes and the shredder machine was getting heated so I switched off and stopped using it.

I contacted the vendor through the eBay contact route, but he is saying if I knew the blade was blunt before use I should have contacted then for a replacement, but now there is no proof that I only passed a few raspberry canes through so how does he know my complaint is genuine?

He has asked for me to provide photographs of the blade so he can decide what he is willing to do, but I cannot see how a photograph will prove anything either way. I will photo and send but I think he is stalling.


I am looking for a complete refund as the part is not fit for purpose but I may find I have to go through the Resolution Centre.

Am I on the right track?

hollydays

There is an eBay board you could post on:)

theonlywayisup

The resolution centre in ebay is for INR (item not received) or SNAD (significantly not as described).

If you feel you haven't blunted the blade but it was like this on arrival (despite looking sharp) you could try a SNAD case. The seller may refuse the return on the grounds the item is now used, it is up to you to state your case in clear terms that show Ebay you are not at fault.

If you manage that, they will ensure you have a prepaid label/reimbursement for sending the item back for a full refund.

You have 30 days (from latest estimated delivery or actual delivery date) to open a case.

It's not a cut (excuse the pun) and dry case in your instance as you have used the item. But if it didn't work on first use, this is a reason the SNAD process will allow.

Kirpi

Thank you - yes I thought it could be a SNAD. There is no way I could have known if the blade was sharp enough for use before use so I think I am on solid grounds for a refund.

I'll keep you posted.