Some advice on a faulty TV please?

Colin146

Hi
I bought a TV from Currys a year ago. It has a built in DVD. We connect it to a skybox and a Wii that has Netflix.

At the outset, it occasionally switched from the DVD, a Skybox recording or Netflix back to the programme showing on TV. We checked all connections and decided not to return it as it was not happening that often.

More recently, it has happened more - perhaps 7 or 8 times during a half hour programme. But some days it does not happen. My partner worked out, mistakenly, that it was out of warranty. However, we recently got an offer to extend the warranty showing that we were wrong and it was still covered. I have returned it very late in the one year warranty but within the year.

I understand we must give them the opportunity to repair and that is what is happening now.

I told the shop assistant that if it came back and the problem persisted, we would be seeking a refund. I am thinking this way because I know that repairs on anything can be unreliable with intermittent faults.

The assistant has told me that this will not be possible as I have returned it after 6 months. The research I have done clearly evidences that I can request a refund within 6 months, but to my mind does not show that I am excluded from doing this just because 6 months have elapsed.

Any advice on this would be greatly appreciated.

Also, there is a mention of the seller's right to repair provided there is not significant inconvenience to the buyer. They will keep the telly for 6 days. Is inconvelience an argument with any mileage for me to pursue?

Thank you in advance for any help.

bris

There is no right to a refund within 6 months, do your research again the 6 months is the time frame in which the fault is deemed inherent at time of purchase and the retailer must prove otherwise. After 6 months this reverses to the customer to prove where the fault lies.


You can not insist on a refund if the repair fails, this can only happen if the goods failed within 30 days (not 6 months) and you got a repair instead of a refund.


Inconvenience is not something you are going to win on for a TV. Significant is the key word here, there is no significant inconvenience for you not having a tv for 6 days.

unholyangel

You say you purchased a year ago so I'm assuming the purchase was before the 1st October 2015. If so, the sale of goods act applies.

There are no limits to the number of repairs a retailer can carry out. Any refund given can be reduced to take into account usage you have had of the product. Once a reasonable time has lapsed, you can request a refund, but the retailer can choose to repair or replace. They must do so within a reasonable time and without causing significant inconvenience.

6 days is actually a superb turnaround time so does not fail to meet the reasonable time element. Being without a tv may be inconvenient but not significantly so again, does not fail to meet the without causing significant inconvenience element.