Card payment - help needed

SaraJones16

Hey everyone,

I'm hoping that someone can help me with something. I've tried everything and looked everywhere online but literally can't find the answer.

In February I made a purchase to the Dukan Diet for their regime coaching services. Since then I have literally received nothing from them. No email, no service.

I've tried everything. I've written to them and repeatedly emailed them. They are based in France which is part of the problem.

I've tried using the online resolution EU thing. Nothing.

I'm now looking to take them to court. I was hoping this is what you can help me with.

What forms do I need to fill in for an EU claim? How much is it?

Thank you.

p.s sorry if I seem a bit stupid. I've never had to do this before :beer:

shaun_from_Africa

How much did you pay and how was this money paid?

DCFC79

SaraJones16 wrote: »

Hey everyone,

I'm hoping that someone can help me with something. I've tried everything and looked everywhere online but literally can't find the answer.

In February I made a purchase to the Dukan Diet for their regime coaching services. Since then I have literally received nothing from them. No email, no service.

I've tried everything. I've written to them and repeatedly emailed them. They are based in France which is part of the problem.

I've tried using the online resolution EU thing. Nothing.

I'm now looking to take them to court. I was hoping this is what you can help me with.

What forms do I need to fill in for an EU claim? How much is it?

Thank you.

p.s sorry if I seem a bit stupid. I've never had to do this before :beer:

This might help


https://e-justice.europa.eu/content_european_payment_order-41-en.do

Have you checked to see if they are still operating ?

Is the website still up ?

SaraJones16

Website is still up. Still operating.

It's for £264.00

shaun_from_Africa

Which type of card did you use? Credit or debit.

SaraJones16

It was a debit. I paid using the Paypal "card option" where you don't log in and just enter card details.

DoaM

Contact your card issuer/bank ASAP ... I'm not sure what is the time limit for a chargeback, but you could look at initiating one for goods/services not received.

[Deleted User]

February to August is a long time to wait when you've paid £264 upfront. I agree a chargeback would have been appropriate, but I fear it may be too late.

As to taking a French firm to a British court, that looks to be full of difficulties and expense.

sheramber

Have you phoned them?

Check out their facebook page. Others have had delays in getting coaching.