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Uncooperative car trader
Here's the scenario, we need a car just until October, when we are getting a brand new one from the company I work for. In the interim we needed a cheap runaround, nothing flash, all we wanted was a car with an m.o.t and reliable. We found an Astra a trader was selling, 50 miles from where we lived, nothing flash but was…
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Car finance balloon payment
I have a personal finance agreement on my car and having paid off the finance with a substantial amount of interest never having missed a payment i am told i need to make a balloon payment of over £200 before i can own the car i have already paid for. they tell me it is to cover administration. as the vehicle is registered…
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paint i bought is completely different colour what are my rights?
hello to everyone. this may be a strange one and i may be in wrong section but i bought some paint from homebase after checking out the paint online and pictures that people have posted of rooms that have used this colour. well its a mint green and so i opened one tine and did some cutting in and its baby blue/duck egg…
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Goods Sold on to Third Party After Payment
I need some thoughts on the following scenario which happened recently. Goods were ordered and paid for from a Company in the UK via a BACS payment on the 1st July. We asked if the goods could be held for a couple of weeks until they were needed on site. This was agreed on the phone and followed up by me in an email.…
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Problem with amazon return
I have strange problem with amazon. I have ordered graphics card from them And it came without any accesorries ,I have contacted amazon chat and they told me to send this back . I did that ,DPD collected my parcel and reached amazon 2 days later and since then Nothing happen in my order details. I have contacted amazon and…
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SCS faulty after delivery
Good Afternoon, I've been reading through the consumer rights leaflet posted elsewhere on this forum but I'm still confused. I bought a sofa from SCS back in January. The sofa arrived about 6 weeks later. After delivery we noticed some damage on the sofa which was reported within a few days. They sent out a technician to…
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Hermes State Amazon W/Hse Purchase Is Delivered-Was "Out For Delivery" Nearly A Week!
I'm an Amazon Prime member. I ordered a bargain Android phone from Amazon Warehouse, to be delivered to a friend in a remote area - delivery by the dreaded Hermes. I'm used to seeing long delivery times with Hermes to the Highlands - Hermes themselves told me their couriers visit these areas when they have enough to make…
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Supply Only Kitchens - ceased trading
Hello, I have paid for a kitchen to be manufacturerd by a company called Supply Only Kitchens based in Havant, Hampshire which was due for delivery in September I have been trying to contact them for around 4 weeks to confirm the delivery date but I've had no joy. Today I found out that they have ceased trading. They…
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Avoiding the electoral register
Hello I can't find a suitable board for this question, sorry. How can I best avoid going on the electoral register? I have so far avoided it by ignoring my local councils letters, but now they are threatening to send someone to visit me. I am not interested in the legalities of the question. I don't want to vote and never…
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Received Extras from Abroad - What are my rights?
Hi all, so I ordered a little model from the USA and it was shipped the other week, yesterday I got a parcel force invoice stating I needed to pay £24 Import VAT and Clearance Fee, I was surprised because the item was only £36 total cost delivered. I paid the cost and about 3 hours later I received an email from the…
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Oak Furniture Land - veneer?
Hi! We bought a table and chairs from oak furniture land about a year and a half ago and have been really pleased with them. However I've just noticed a chip in one of the chairs and it very clearly looks like a layer of veneer. I've sent them an email - do we have any rights? More importantly does this mean my gorgeous…
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Computer repair warranty on fitted part
In November 2015 my hard drive failed on my computer. I took it to a specialist repairer and had the hard drive replaced (with a larger capacity Seagate drive). Today the hard drive has started to make the hard disk screech of doom so I called the company, explained the symptoms and they agreed that the hard drive was…
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Myhermes fraud
I recently arrived home to discover a card saying "Door step bushes" it was a package that I was expecting .I contacted the seller a difficult process because the carrier MYHERMES had listed it as received so I contacted them also. In the midst of the emails MYHERMES said two interesting things firstly it had been…
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Minecraft Realms overcharged by Mojang AB
My daughter wanted 180 day Realms from her minecraft account. It is a UK account. The price on the screen said £33.99. When paying it said €42.99, didn't seem to be an option to buy in £. Paid with paypal and their currency conversion came to more than £38. I emailed Mojang AB who own Minecraft, they first refused to…
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Music Magpie are about to steal my phone
Long story short, I sent my old phone to Music Magpie stating that it was in 'good' condition and, they have decided it's not (which is BS, but besides the point). They've offered me about £7 compared to £70, and considering the phone is in very good condition I don't want to accept the offer. I was sent an email stating I…
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Replacement - with an old item?
Ok, I'm new here. Can you help? I got a new phone from Virgin Mobile. It broke down totally after 3 weeks. I was away and didn't report it until 10 days later when I got back (my fault ). They took it for repair - but not repairable. So sent me a replacement - fair enough BUT the replacement is a repaired old phone, not a…
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Worth complaining to DFS over minor issue with fabric?
Our sofa that was delivered today has a minor issue with the stitching. We already have one and we were buying a second one to match. It's a chesterfield buttoned-style one and all the buttons are misaligned just slightly, so the buttons sit slightly to the right of the cross-mark of stitching (if that makes sense). I…
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Sealy Posturepedic Ultra matress
Hi all, Could be a difficult one this but wondering where we stand. My parents bought some furniture from a store in Worthing which has since gone bust (John Perring & Co) One of the items was Sealy Posturepedic Ultra Luxury Supreme mattress (what a mouthful!) It is around 8 years old now. After purchasing there was a…
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Faulty goods return
Hi, I purchased a pair of Michael Kors sunglasses from the Eyelove store in Birmingham Airport in April. I had worn them for 2 weeks on my holiday in June when one of the nose pads snapped off. As I was travelling via Birmingham Airport at the start of July, I took the glasses and receipt back expecting an exchange or for…
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Purchased upright vacuum cleaner, broke down after several weeks!!
Hello All, I had a mat who had some work carried out to his home. He borrowed my cleaner and since he returned it, it has never worked properly. I only had the machine for a few weeks. Each time I use it, after about five minutes it shuts off, and remains off for some time. I have emptied the cleaner, and washed out the…
