Worth complaining to DFS over minor issue with fabric?

anglerican

Our sofa that was delivered today has a minor issue with the stitching. We already have one and we were buying a second one to match. It's a chesterfield buttoned-style one and all the buttons are misaligned just slightly, so the buttons sit slightly to the right of the cross-mark of stitching (if that makes sense).

I understand this could be seen as a minor flaw but it was not a cheap sofa. The buttons on our existing sofa are positioned correctly, so I know this isn't how they should appear.

Do you think it's worth complaining about this, and if so what should I ask for? Has anyone had success with getting a discount?

Thanks for any advice.

System

If you care about the flaw, ask them to fix it, if you wish to exploit it for profit... you better use your most polite complaining voice.

daytona0

Just to clarify but is there any possibility that your other sofa is misaligned and this new one is as fine and as advertised?

anglerican

Thanks for the replies. I believe they'd have to remake the sofa to fix it as the buttons are essentially studs that create the shape of the arms.

This one's definitely wrong as it just looks shoddily put together - the studs should cover the joins in the stitching but do not.

unholyangel

mutzi wrote: »

If you care about the flaw, ask them to fix it, if you wish to exploit it for profit... you better use your most polite complaining voice.

Price reduction is one of the remedies available through the consumer rights act (and previously the soga too).

I've done it a few times. I usually just say I'd be willing to keep the goods for x% or £x off the price which will save them having to arrange collection and resell as damaged/seconds.

If they (retailer & OP) can't agree on a reduction satisfactory to both parties then they can replace/cancel.

Some retailers are surprisingly generous though - like 25% off for 1 screw being missing :rotfl: