paint i bought is completely different colour what are my rights?

mintypeas

hello to everyone. this may be a strange one and i may be in wrong section but i bought some paint from homebase after checking out the paint online and pictures that people have posted of rooms that have used this colour. well its a mint green and so i opened one tine and did some cutting in and its baby blue/duck egg blue. so what can i do as its misleading to say its green and its not in any way green definitely blue!! thank you for any help.

daveyjp

Was it mixed in store? The systems can get the mix wrong. If it is totally different take it back.

Same thing happened to a colleague. She chose grey paint which ended up green as the system didn't add enough blue.

ScorpiondeRooftrouser

Well they will refund any unopened tins. How much was the one tin you have opened?

Fosterdog

It depends, if the colour in the tin is correct and you didn't buy a tester then there is nothing you can do.

If the paint in the tin is labelled up wrong then you are entitled to a refund or exchange for the right colour.

What is the name of the colour you chose?

You can't really go by other people's pictures because you have no idea what their lighting was like, how good their cameras were, how true to colour your monitor is. That is what testers are for and it always recommended to try out paint in a few different patches and try it in different lighting.

daytona0

Well I googled "Mint Green" and some results had a very distinct blue look about them!

And different properties/rooms will look different, purely because of things like lighting!

It depends if the description of the item matches the colour of the paint in the tin. If it does then you have no rights

lincroft1710

Very boringly all the rooms in my house are painted in the same neutral colour. Some walls in the same room look as if it is a different colour, even though the paint was out of the same can.

mintypeas

thank you for your replies. they didnt have any testers of that colour and the colour is spring mint by homebase which definitely looks green not baby blue which is the colour on my walls. i will upload a photo of the colour tomorrow as would like peoples opnion on colour. i will also paint right up against the window to see if the light changes the colour in any way.

mije1983

mintypeas wrote: »

thank you for your replies. they didnt have any testers of that colour and the colour is spring mint by homebase which definitely looks green not baby blue which is the colour on my walls. i will upload a photo of the colour tomorrow as would like peoples opnion on colour. i will also paint right up against the window to see if the light changes the colour in any way.

Do you mean they don't supply testers for that colour, or they just didn't have any in stock at the time you purchased the tin?

arbroath_lass

mintypeas wrote: »

thank you for your replies. they didnt have any testers of that colour and the colour is spring mint by homebase which definitely looks green not baby blue which is the colour on my walls. i will upload a photo of the colour tomorrow as would like peoples opnion on colour. i will also paint right up against the window to see if the light changes the colour in any way.

On my laptop the spring mint is blue, although the painted wall they've shown looks a completely different colour.

ScorpiondeRooftrouser

Again, how much was the one tin you have opened? How much money are we actually talking about here? I have no doubt they'll take back any unopened tins.

If it's this

http://www.homebase.co.uk/en/homebaseuk/home-of-colour-spring-mint---silk-emulsion-paint---25l-464964

then it's £9 a tin.

SuperHan

ScorpiondeRooftrouser wrote: »

Again, how much was the one tin you have opened? How much money are we actually talking about here? I have no doubt they'll take back any unopened tins.

If it's this

http://www.homebase.co.uk/en/homebaseuk/home-of-colour-spring-mint---silk-emulsion-paint---25l-464964

then it's £9 a tin.

Yes - from the first picture on that link, I would have said it was a duck egg blue and not 'Spring mint', but as Scorpionde says, the painted wall is a totally different colour.

Given that the tin looks so blue, I'm not sure you're entitled to a refund, but you may find they do one anyway as a goodwill gesture.