Music Magpie are about to steal my phone

psychic_kitten

Long story short, I sent my old phone to Music Magpie stating that it was in 'good' condition and, they have decided it's not (which is BS, but besides the point).

They've offered me about £7 compared to £70, and considering the phone is in very good condition I don't want to accept the offer. I was sent an email stating I had to follow the link to reject the offer, however I can no longer log into my account. I know it's not a case of a forgotten password as I have reset it and then attempted to log in, and it's still saying my details are wrong.

I sent their customer service an email stating that I couldn't log in and had changed my password with no luck, and that I wanted my phone to be returned. I've had an email back that says:

"You must either accept or decline our offer by clicking on one of the buttons on the revised offer email, (this will take you through to your musicMagpie accounts, where you can accept or decline the offer on your order history). This must be done within the set 4 day from the initial notification. Failure to do so in the exact manner described previously, will result in us proceeding with your transaction at the offer price made in accordance with our Terms and Conditions."

Seeing as I can't log into my account to reject the offer, they are going to proceed despite acknowledging my request for them not to.

Please help as I don't know what to do!

Cornucopia

Try to regain access to your account by whatever means are necessary, and escalate your issue to someone more senior in the company.

psychic_kitten

I've tried resetting my password twice now and everytime I get a message to say "Sorry the email and/or password you have entered has not been recognised. Please check and try again".

I first reset my password at around noon, tried to log in immediately and then left it till this evening to try again in case it took some time to change in their system. I still couldn't get in so I've reset it again and I'm getting the same message.

unholyangel

psychic_kitten wrote: »

I've tried resetting my password twice now and everytime I get a message to say "Sorry the email and/or password you have entered has not been recognised. Please check and try again".

I first reset my password at around noon, tried to log in immediately and then left it till this evening to try again in case it took some time to change in their system. I still couldn't get in so I've reset it again and I'm getting the same message.

Have you tried logging in from a different device or using a different browser? I've found certain websites can be funny like that - like xbox & microsoft website refuses to work when I use google chrome.

psychic_kitten

unholyangel wrote: »

Have you tried logging in from a different device or using a different browser? I've found certain websites can be funny like that - like xbox & microsoft website refuses to work when I use google chrome.

I've tried on both a phone and a laptop, on Chrome and Firefox, but thanks for the suggestion.

Cornucopia

If you can't reset it yourself, you need to contact the Company and get them to reset it for you.

unholyangel

psychic_kitten wrote: »

I've tried on both a phone and a laptop, on Chrome and Firefox, but thanks for the suggestion.

Did the site require email verification? Just asking as on my virgin mobile account, the rep had made a mistake in my email (used a double letter where there should have only been a single) which led to me not receiving bills for months and unable to create an online account for ebilling (becuse my number was marked against the one she had input wrongly).

Such a simple error and it took a minimum of 8 months to get to the bottom of it.

I'd try replying to them again stating you categorically do not accept their offer, that - legally - silence cannot amount to acceptance (felthouse v bindley 1862), that making their obligations dependent on a formality requirement would likely be an unfair contract term and that its also an unfair term to pass inappropriate risks to the consumer (ie making you liable for whatever caused by problems in their system - which is why i was asking what you had tried so you don't say this to them then look like an idiot when it transpires the problem is actually on your end).

psychic_kitten

unholyangel wrote: »

Did the site require email verification? Just asking as on my virgin mobile account, the rep had made a mistake in my email (used a double letter where there should have only been a single) which led to me not receiving bills for months and unable to create an online account for ebilling (becuse my number was marked against the one she had input wrongly).

Such a simple error and it took a minimum of 8 months to get to the bottom of it.

I'd try replying to them again stating you categorically do not accept their offer, that - legally - silence cannot amount to acceptance (felthouse v bindley 1862), that making their obligations dependent on a formality requirement would likely be an unfair contract term and that its also an unfair term to pass inappropriate risks to the consumer (ie making you liable for whatever caused by problems in their system - which is why i was asking what you had tried so you don't say this to them then look like an idiot when it transpires the problem is actually on your end).

I've previously been able to log in without issue, until (conveniently) today when I received the revised offer email. I'm receiving password reset emails so I know my email address is correct, and upon trying to change my password to something easy, I'm being told "Your new password needs to be different to your old password.", meaning that it's effectively verifying the password I'm trying to use is already in use. Yet a combination of this email and password don't work.

glider3560

It's unlikely anyone here except Music Magpie will be able to unlock your account.

Have you tried calling them? 0333 555 0101
9:00am to 7:00pm Monday to Friday
9:00am to 5:00pm Saturday

daytona0

unholyangel wrote: »

I'd try replying to them again stating you categorically do not accept their offer, that - legally - silence cannot amount to acceptance (felthouse v bindley 1862), that making their obligations dependent on a formality requirement would likely be an unfair contract term and that its also an unfair term to pass inappropriate risks to the consumer (ie making you liable for whatever caused by problems in their system - which is why i was asking what you had tried so you don't say this to them then look like an idiot when it transpires the problem is actually on your end).

I think Music Magpie would use the argument that the contract forms when you press the "Confirm your Order" button and that you accept that their valuation may differ from the online one.

Where would that leave OP?

amersall

The op has to reject or accept the revised offer as MM have stated,this is the problem,they cannot log in to do it.