SCS faulty after delivery

Darth_Tonka

Good Afternoon,

I've been reading through the consumer rights leaflet posted elsewhere on this forum but I'm still confused.

I bought a sofa from SCS back in January. The sofa arrived about 6 weeks later. After delivery we noticed some damage on the sofa which was reported within a few days. They sent out a technician to look at the damage, he took photos and sent a report to SCS. I said I didn't want a repair on a brand new £4000 sofa but would accept having the damaged parts replaced to which they agreed. To cut a long story short we have had months of chasing SCS for them to say they are waiting on spares, the factory is on shut down and other excuses. At this point I have had enough and I've told them I want them to collect the sofa and give me a full refund. I had a salesman contact me yesterday who obviously doesn't want refund me and has offered me all sorts including a new sofa if only I stay with SCS. I refused and said I still want a refund. He then claimed it would be difficult to get a refund as I'd had the sofa for 6 months or so. Even though I'd reported the damage within 14 days of receiving the sofa.

Where do I stand with regards to a refund? Do I have to accept a repair even though the goods were delivered faulty after this time?

Thanks in advance,

Andy

P.S I paid a deposit with debit card and have finance through Creation finances. I'm also in Scotland if this makes a difference.

Computersaysno

In my experience SCS only react to one thing....court papers.


I had an issue and they ignored my emails etc....until I sent court papers...


As an example of their incompetence.....after sending the papers this woman emailed me saying they had not received ANY of my emails and would be defending the case vigorously. I pointed out that my email address wasn't in the court papers, and asked how she knew it. I also pointed out that her email address was the actual address I had been writing to!!!


They then sorted it within a week.

cono1717

Firstly report the fault through creation (I believe section 75 applies in Scotland but im sure someone can clarify).

Next you want to be seen to be giving SCS every opportunity before you take this any further so I'd get back in touch with SCS and ask for a date they estimate the repair to be done and make a note of who you spoke to and what their name is also ask them to ensure this is logged as an official complaint - I don't believe SCS are a member of the furniture ombudsman so your next course of action would need to be a letter before action and on to the courts.