Fallen foul of Easyspace auto-renewal...

TheNibbler

Hi

I've got a webhosting package with Easyspace. I removed all content from it months ago, I wasn't using it and no intention to renew this now redundant package.

I didn't realise this product was set to auto-renew. They've taken £104 from my account, what's more annoying the package doesn't officially renew until 13th Sept but they've taken the money 3 weeks early.

I tried ringing them and asking for them to cancel package and give me a refund. After much arguing they offered £20 and then a £40 refund, I refused to accept that.

I've gone to my bank and they said they can return the money to me under "Goods and services not received". They can refund me and then chase Easyspace for the money but theres'a chance I could have to pay back my bank if their claim with Easyspace is unsuccessful.

You ever fallen foul of an "autorenew" thing and got your money back?

Any advice appreciated!

fleshandbone

Did you get any reminders by email?

TheNibbler

Nope, no calls, no emails, nothing.

TheNibbler

They've just offered me via email a £40 partial refund.

What do you think, take it or go for the bank chargeback thing and try and get the lot?

powerful_Rogue

This is what you agreed to when you signed up.

Term of Service - Auto Renew

3.10 Unless otherwise specified, each service is for an annual term, and unless otherwise specified at time of commencement of service, all services will incur an annual fee. All services will renew automatically unless you opted out of the auto renew process. Auto renewal is a service offered by Easyspace to protect the customer, whereby products and services, except those subscribed to on a monthly basis, will by default be automatically renewed prior to expiration date. If you have opted out of auto renew it will be your responsibility to renew or cancel services that you no longer require at the appropriate time. A number of attempts will be made to process the automated renewal of customer products and services. Auto Renewal attempt one will take place 30 days prior to expiration date of a service. Should this attempt fail, a second attempt will take place 14 days prior to expiration. If this second attempt fails than a third attempt will take place 7 days prior to expiration. If this third attempt fails, then a final attempt will be made 1 day prior to expiration of your service. Should this attempt also fail, then the product must be renewed manually via the control panel or by calling our sales team.If your chosen payment method is not authorised by your credit card provider, bank or if you do not have a card assigned to auto renew, you hereby authorise us to seek payment from any other credit card or direct debit registered against your account at any of the uplift dates. If a service is set for automatic renewal and the default card has expired we reserve the right to attempt an uplift as the card may have been renewed.
Customers will have the option to opt out of the Auto renew service, however an additional £ 3 fee will be added to all renewals administered manually. Additional payment terms will apply to certain services.
You are solely responsible for ensuring that your services are renewed and you are solely responsible for ensuring there is adequate funding for the services to be renewed. Easyspace reserve the right to charge a renewal price different to the price at registration. For all packages purchased for a monthly term there is a minimum contract length of 3 months from date of purchase.

unholyangel

powerful_Rogue wrote: »

This is what you agreed to when you signed up.

Their terms aren't exactly legal though.

fleshandbone

Do they have terms for cancellation of services?

powerful_Rogue

unholyangel wrote: »

Their terms aren't exactly legal though.

What's not legal about having auto-renew activated as default?

unholyangel

powerful_Rogue wrote: »

What's not legal about having auto-renew activated as default?

It wasn't the auto-renewal I was referring to but rather the terms themselves. I would've thought that was rather obvious from the "their terms aren't exactly legal though".

But given the company give itself the right to alter the terms of the contract at any point and them be binding on the customers from the second they're uploaded to the website (whether they're aware of them or not), can you really be sure that those are the terms the OP agreed to a year ago?

arcon5

unholyangel wrote: »

It wasn't the auto-renewal I was referring to but rather the terms themselves. I would've thought that was rather obvious from the "their terms aren't exactly legal though".

But given the company give itself the right to alter the terms of the contract at any point and them be binding on the customers from the second they're uploaded to the website (whether they're aware of them or not), can you really be sure that those are the terms the OP agreed to a year ago?

So what is it about their terms that is illegal that affects op?

powerful_Rogue

unholyangel wrote: »

It wasn't the auto-renewal I was referring to but rather the terms themselves. I would've thought that was rather obvious from the "their terms aren't exactly legal though".

But given the company give itself the right to alter the terms of the contract at any point and them be binding on the customers from the second they're uploaded to the website (whether they're aware of them or not), can you really be sure that those are the terms the OP agreed to a year ago?

No need to be sarky. You hardly went into details in your post so was hard to know what you was referring to.

Yes, the terms are the same as a year ago.

Auto renew seems to be the standard for web hosting companies for a very valid reason.