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mizmarple
I wonder if anyone can give advice-I bought a racing car experience as a present but it expired and I am told I have no rights to extend or get a refund-the expiry was 10 months -not the usual 12 months and the company is not out of pocket by our mistake.Do we have any rights because we have not received this???Replies…
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please help tumble dryer
Hi , like a lot of other people I own a faulty indesit fire burning tumble dryer . I reported it in November and on 2 occasions they have failed to turn up to fix it, today being the latest. When I contacted them I got passed from person to person with them all saying wrong department finally I was put through to someone…
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How have consumer rights changed in the past 10 years?
Was discussing with a friend how consumer rights have changed in the past years, how have they changed in the past 10 years?
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Sports direct
My Mam ordered a few pairs of different bobs Skechers from sports direct. She got them through the website the stores don't sell them on their store. Now she got them and they don't fit her. She has sent them back to day with money coming from her pocket to send them back. She sent them within 7 days Surely they should…
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Beko washer warranty repair - not a great experience so far!
Hi all, My beko washer broke down on 14/06/16 at 10 months old. I rang up the warranty line and the first appointment was 20/06. Not great, all day appointment, but I took it. The engineer came out and told us that the motor was broken and he didn't have one on his van, I would be called today 21/06 to make a new…
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Asda refund
Ok so back in may I placed an Asda delivery for Thursday 5th May. On that day I got an intense migraine and was taken to hospital. We called Asda and asked for it to be delivered the next day instead. Unfortunately I was admitted to hospital. So the next day at 11am I called Asda and cancelled because I did not know when I…
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George Foreman fault and consumer rights question
I bought a George Foreman 18054 compact grill in September 2013. Recently I had noticed the back half of the plug feeling loose. On unplugging the device last night I felt the plug actually come apart. There is a deep split in the plastic down one side. Clearly this could have been extremely hazardous, and does not seem to…
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Tickets lost in post - AXS never posted - refund
Last March my daughter ordered tickets from AXS Tickets for Carole King in July. These were expensive so she paid for recorded delivery at £5.25. This on top of "service charges" of £17.20. The tickets have not arrived. Following on from several phone calls and a promised email that also never arrived, AXS eventually…
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LG and SOGA
I purchased an LG 55LB730V through an employer benefits scheme in 2014 and after 21 months of usage it's got stuck on the "LG Life's Good" screen upon turning on (obviously not so good as the TV isn't working). I phoned LG to explain the situation at which they said it's down to the retailer to solve, which in accordance…
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Girl's best friend
Hi All Would appreciate a little forearmed information. Bought a diamond engagement ring in Feb 2015 from a well-known nationwide store, with a 1-year warranty. A diamond has come out and been lost. The store wants to see it - naturally - and possibly send it to the manufacturer to see if has been 'abused', which I gather…
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Oregon Scientific refusing warranty repair
Hi, First time posting because im having an issue with the company Oregon Scientific refusing to repair my clock through warranty. Can anyone give me advice on who would be responsible for the broken clock? Here is my situation: Bought JW108 from Ebay UK from a private seller, the clock was brand new and sealed. The clock…
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Unsure of legal rights nowadays
I'm considering buying something online but have been told distance selling reg have been removed nowadays, so anyone know where i stand on buying something using it and then working out t will not be sutable for me, am i still covered for a return or not, i will be buying via by Barclaycard. All1
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Bought item online, what are my refund rights
OK here goes and hope someone can advise! I made a purchase a week ago and after opening the packaging noticed I had bene sent an incorrect item. I contacted the company who said they would arrange to collect the item and then give me a replacement or refund. I have thrown away the packaging and they are insisting I return…
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Starbucks pricing board no correct
So I've been visiting Starbucks nearest my work place and always pay with contactless blindly ignoring the price (I know, I know! From now on I will be paying more attention!!). Today I used cash and realised they have been charging me 10p more than the price listed on the board. When I challenged the employee behind the…
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Refund on an accessory to a faulty item?
Hi all, Looking for a bit of advice as I'm not clear where I stand on this one. Basically I bought a tent that is faulty. It's a known manufacturing fault, so the retailer seems perfectly willing in his email to offer a refund or an alternative product. Unfortunately, due to the known manufacturing fault a replacement is…
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What do I do if the shop is not in this country but the company is?
Can anyone help me as to what rights I have.I bought a Trespass collapsible walking pole from a specialist outdoor equipment store in Madeira in January.I used it for 2 easy completely flat level Levada walks.No stress or strain was put on it, it was merely to support me if the Levada paths were slippy( they weren't...but…
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Boots Opticians Scratched Spectacles
Hello fellow MSE'ers. I need some urgent advice. I purchased a pair of prescription glasses from Boots Opticians in August 2015. I paid an additional £70 for the Boots Digital Enhance (single vision) lenses. They have since developed a scratch (no idea how). Approx. 3 weeks ago I went to Boots regarding another matter, and…
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Ebay buyer claimed full refund and now reselling item in same condition?
I Sold a used item for £75 to an ebayer with bad feedback, they said the item is dented, opened a dispute for a refund (including courier costs) on the grounds that the item doesn't match the description given. I appealed but ebay said their decision is final, the item is too large for ebay to return it so I have to…
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Negative experience with UK Flooring Direct Engineered wood floors
Anyone considering buying wood floors from UK Flooring Direct (UKFD) may want to read about my experience. On the advice of my builder, I purchased around £800 worth of engineered wood flooring (Engineered European Oak Flooring Brushed Oiled). The problems started even before the flooring was installed. The company sent me…
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Argos Faulty Cooker 13 Months Old
I purchased a cooker from Argos 13 months ago, so it is 1 month outside their store guarantee of 12 months. The multi function switch is faulty, so the cooker cannot be used. The best Argos will offer is an outside of warranty repair, which costs nearly as much as the cooker did new. Where do I stand with this?
