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Girl's best friend
iantrader92
Posts: 4 Newbie
Hi All
Would appreciate a little forearmed information.
Bought a diamond engagement ring in Feb 2015 from a well-known nationwide store, with a 1-year warranty. A diamond has come out and been lost.
The store wants to see it - naturally - and possibly send it to the manufacturer to see if has been 'abused', which I gather means has it been knocked. We're sure it hasn't as it's kept in a soft pouch and only worn when out. It's beeen very well looked after.
Just wondering, as the guarantee period is up, if they say it was not a manufacturing fault, do we have any legal grounds to dispute this? Merchantable quality, fit for purpose or whatever?
Thanks.
Would appreciate a little forearmed information.
Bought a diamond engagement ring in Feb 2015 from a well-known nationwide store, with a 1-year warranty. A diamond has come out and been lost.
The store wants to see it - naturally - and possibly send it to the manufacturer to see if has been 'abused', which I gather means has it been knocked. We're sure it hasn't as it's kept in a soft pouch and only worn when out. It's beeen very well looked after.
Just wondering, as the guarantee period is up, if they say it was not a manufacturing fault, do we have any legal grounds to dispute this? Merchantable quality, fit for purpose or whatever?
Thanks.
0
Comments
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See the sticky top of the page ,
I <f they say it was not a manufacturing fault, do we have any legal grounds to dispute this? Merchantable quality, fit for purpose or whatever? >
Yes but you will need to proof that via an independent report .Then proceed under the Sale Of Goods Act against the vendor .0 -
They are very unlikely to replace a lost diamond unless you can show it was a manufacturing fault. You'll need an independent report paid for at your own risk to establish this.0
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Claim for the loss on your contents insurance - it's what it's for.0
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I thought this was going to be a thread about an entirely different type of product...0
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Ah, stuffed, then...0
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iantrader92 wrote: »Ah, stuffed, then...
What about the contents insurance route ?0 -
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Surely you're not stuffed until they tell you it's not a manufacturing fault.....iantrader92 wrote: »Ah, stuffed, then...iantrader92 wrote: »Just wondering, as the guarantee period is up, if they say it was not a manufacturing fault, do we have any legal grounds to dispute this? Merchantable quality, fit for purpose or whatever?
Thanks.0 -
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They don't have to do "the decent thing", they have to follow the law.0
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