please help tumble dryer

thechud

Hi , like a lot of other people I own a faulty indesit fire burning tumble dryer . I reported it in November and on 2 occasions they have failed to turn up to fix it, today being the latest. When I contacted them I got passed from person to person with them all saying wrong department finally I was put through to someone who could help and was told they were closed ? With my husband having MS im not able to keep a eye on the tumble plus my fear of it catching fire as I would struggle getting him out of our house quickly means I have not been able to use it for 7 months. does anyone know if I could get a refund for the item as I do not want to deal with these people anymore and I need a working dryer as it is making things harder . any advice would be very helpful thank you.

wealdroam

thechud wrote: »

Hi , like a lot of other people I own a faulty indesit fire burning tumble dryer . I reported it in November and on 2 occasions they have failed to turn up to fix it, today being the latest. When I contacted them I got passed from person to person with them all saying wrong department finally I was put through to someone who could help and was told they were closed ? With my husband having MS im not able to keep a eye on the tumble plus my fear of it catching fire as I would struggle getting him out of our house quickly means I have not been able to use it for 7 months. does anyone know if I could get a refund for the item as I do not want to deal with these people anymore and I need a working dryer as it is making things harder . any advice would be very helpful thank you.

Have you spoken about a refund to whoever sold the dryer to you?

This lengthy thread about the problem tumble dryers, and the accompanying MSE article, may contain some useful help for you.

cjj_2

thechud wrote: »

Hi , like a lot of other people I own a faulty indesit fire burning tumble dryer . I reported it in November and on 2 occasions they have failed to turn up to fix it, today being the latest. When I contacted them I got passed from person to person with them all saying wrong department finally I was put through to someone who could help and was told they were closed ? With my husband having MS im not able to keep a eye on the tumble plus my fear of it catching fire as I would struggle getting him out of our house quickly means I have not been able to use it for 7 months. does anyone know if I could get a refund for the item as I do not want to deal with these people anymore and I need a working dryer as it is making things harder . any advice would be very helpful thank you.

Maybe not a refund if over 12 months old but a new drier foc. You need to put all of the above on there contact form as that is what I did. See Martins tips for what to write also. Hth