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Argos not honouring warranty
Hi, I bought a Denon bluetooth speaker from Argos in April 2015 which has now failed. I checked on the Denon website and it states that there is a 2-year warranty, however you must deal with the reseller for this. I took this back to Argos, but was told they only offer a 1 year warranty so they are not prepared to deal…
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Exploding glass tumbler
A few days ago, I bought some Duralex glass tumblers which are made from toughened glass. This morning, doing the washing up, one exploded whilst just sitting on the drainer. The noise was impressive, a huge 'Bang' like a shotgun going off, and then bits of glass flew everywhere, including into my hair. Could anyone tell…
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Online Purchase Breaks after 5 months - What are my rights?
Please help: I bought a car seat online in the January sales using my credit card. My daughter was born end of April and on Monday this week I was carrying her in her Kiddy car seat from the front door to the car when the handle just broke clean away from the main body. Everly was thankfully unhurt. I have contacted the…
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Freezer broken after just 11 months!
A few days ago our hotpoint freezer just stopped working, it is only 11 months old and its a full sized upright freezer which was full of food. To say I am gutted is an understatement. I contacted the shop I brought out from who have liased with hotpoint and got me an appointment to have an engineer look at it in 2 weeks.…
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Help please - Iphone stopped working 18mth after purchase
Hi I purchased an iPhone 6plus from an online store in Jan 16. The item has a scratch on the screen and I ended up having a conversation with the store owner, establishing a rapport, which helped later. He explained that the phone would not have a warranty from him. In April 16 I started to notice a deterioration in the…
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Bundled services with a hardware purchase
Hi. If I buy a hardware box from, say sainsburys, for a TV box with a bundled service for 6 months, and half way through the 6 months the service goes bankrupt, yet I bought the TV box for the hardware and the bundled service, can I request a refund from the supplier i paid (sainsburys) under the 'not fit for purpose, not…
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How long to give airline to refund me for damaged baggage and what to do next?
Firstly I wish I'd known before that you need to report the damage at the airport before leaving or the airlines won't even consider compensation. It was only because a nice young man saw my expression when my mangled bag reappeared that he told me to wait to report the damage and so I instead waited thirty minutes to go…
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Rotary watch
Can anyone help? I brought a watch from H Samuel for my husband for Christmas 3 years this December. The pin winder kept coming out so we took it back and they sent it away and fixed it. 4 weeks ago we returned to the shop because the watch was not working and it had had a new battery. This has been sent back to Rotary who…
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offered partial refund as item over 6 months old?
Hi there I just wanted to ask a question regarding an item that has stopped working properly and has been returned under warrenty The HDD in my computer has developed a fault and I have returned it to the company I bought it from to have it repaired or replaced. The hdd is still under the 2 year manufacturers warranty, I…
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mobile contract
Hi all, any help with his would be greatly appreciated On the morning of the 2/6/2016 my partners farther Tony was contacted by what he believed was EE offering him a free phone upgrade, (he is currently on an orange 2 year contract that was started on 5/6/2014 from a local mobile shop), he told them that he didn`t need a…
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daewoo microwave not working help please
Hi all we got a daewoo microwave from the studio catalogue my wife has. We got this end of April 2015. Yesterday the microwave works but doesn't heat anything up. We paid 70 pounds for it should this only last 14 months. we only occasionally use it to heat dinners up possibly 2 to 3 times a week so it not used alot. Many…
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Argos - 3 sets of furniture damaged/second hand
Hi there. I have wasted so much time and stress trying to get a good condition/new set of garden funiture from Argos. It's been 3 months since we ordered this Furniture set:http://www.argos.co.uk/static/Product/partNumber/6523835.htm We didn't get a confirmation email after ordering this furniture. After calling Argos they…
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exchange or refund laptop at PC World
Hi has anyone here managed to exchange or refund a laptop from PC World considering they've installed a few softwares? I bought a ASUS laptop instore and I actually regret getting it. I spoke to a sales advisor and they said even though you've reset the laptop they can still recover the data to know what you've previously…
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Gumtree removed my ad
I had an ad on Guntrree to sell a pair of my secondhand genuine Bose headphones. Gumtree send me this and removed my ad. My question is can Bose prevent me from selling on my own headphones on a site like Gumtree? Hi, The 'Rights' owner of the item you're advertising has sent us an official signed document, asking us to…
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Ryan Air change of flight refund within grace period
I booked a flight with Ryan Air and realised I had to change it pretty much immediately after booking it. They have a 24 hour grace period on their website and so I set about trying to change it. (Flight booked on Sunday at 3.45pm). Their phone line kept on dropping calls after 5 mins of waiting and their on line 'live…
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i'm having a problem getting a refund from Whirlpool
Hi I need help i brought a faulty hoover from whirlpool in February this year which was faulty it took Whirlpool until May to sort out the Hotpoint hoover getting collected and now i still have not received a refund or an answer to my complaint ever time i call i get past to different people and not one manager has got…
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Amazon gift cards
Hello. Has anyone else had any problems with Amazon gift cards? I was given a £40 gift card in a little black box with an orange ribbon, purchased from Amazon. I scratched off the silver panel on the back of the card to enter the claim code when I was ready to make my purchase on the website but a message stated that this…
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eBay items warranty
Bought a phone this last January on eBay which developed a fault with the touchscreen. The phone itself is in mint condition. Seller mentions 12 months warranty but no reply. I found out when checking my Paypal history payments this is actually TinyDeal Europe selling trough eBay. On their webpage warranty is mentioned as…
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Problems with car hire company
I would like to find out whether or not there is anything here that I can do with regards a van hire that went wrong. Last month I hired a van from a rental company- because I can't drive, I asked a friend to be the driver. We were supposed to pick the van up at 9am, but as it was late to be returned, we didn't pick it up…
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Full price then reduced in the sale days after
I ordered some furniture online. It was delivered 7 days ago. Today I recieved an email with a link to their sale. The goods I ordered were reduced by £200 They said I could return the items and order a new set at the new reduced price. They would not refund me the difference. Does anyone know what the legal standpoint is…
