Bundled services with a hardware purchase

Wolfsbane2k

Hi.
If I buy a hardware box from, say sainsburys, for a TV box with a bundled service for 6 months, and half way through the 6 months the service goes bankrupt, yet I bought the TV box for the hardware and the bundled service, can I request a refund from the supplier i paid (sainsburys) under the 'not fit for purpose, not as described and not lasting a reasonable time's 'part of the consumer rights act?

Or is the service separate from the hardware in this condition, and I can only get a refund if the hardware fails?

Thanks

bris

Who has went bankrupt?

Wolfsbane2k

Sorry, should have said that it's a slightly rhetorical question based upon the exaggeration of a situation I'm currently in.
For this question, the TV subscription service has gone bankrupt.
I want to understand the extremes so that I can understand the arguments around the case so that I can read more and not be baffled by bull💩

[Deleted User]

Like Bris, I'm unaware of any TV subscription service that has gone bankrupt (or any that are likely to)??

TadleyBaggie

Moneyineptitude wrote: »

I'm unaware of any TV subscription service that has gone bankrupt

OnDigital shutdown its service but of course Freeview rose from the ashes.

[Deleted User]

TadleyBaggie wrote: »

OnDigital shutdown its service

ITV (the owner of Ondigital) didn't go bankrupt. Neither did the original British Satellite Broadcasting (BSB) which was absorbed by Sky.

Wolfsbane2k wrote: »

it's a slightly rhetorical question based upon the exaggeration of a situation I'm currently in.

I'm honestly not sure what bankruptcy has got to do with changes to the channel line-up of NOW TV?

You were given your answer on your other thread about this..

Any provider is perfectly entitled to add and remove channels as and when they see fit. It's in the terms and conditions of (all )( their contracts

https://forums.moneysavingexpert.com/discussion/comment/70742056#Comment_70742056

bris

Some battles are insignificant and just not worth fighting.

Wolfsbane2k

Moneyineptitude wrote: »

I'm honestly not sure what bankruptcy has got to do with changes to the channel line-up of NOW TV?

You were given your answer on your other thread about this..

Any provider is perfectly entitled to add and remove channels as and when they see fit. It's in the terms and conditions of (all )( their contracts

https://forums.moneysavingexpert.com/discussion/comment/70742056#Comment_70742056

Indeed, but I see that as an unfair contract term, as mentioned in that thread, and therefore shouldn't be allowed.


The difference between that thread and this one is I've also got ~36 months of currently unapplied nowtv entertainment passes bought with HW boxes which I use across 4 families so they get their TV, which I've now asked to return. (in addition to 4 6 month passes currently at various states of "in use" )


And the shop I bought them from is refusing to refund them as "the service is outside of their control", therefore I'm not able to return them as its outside of the 14 day return period, despite the functionality I bought the box for being "no longer as described" or " Satisfactory condition and last a reasonable length of time) - especially when these channels are advertised on the outside of the boxes as provided are no longer provided.


So the correlation to bankrupt was an extreme to understand the boundaries between Retailer and Service Supplier as defined under consumer law for the responsibilities for a refund, rather than trying to get into the above.

[Deleted User]

Wolfsbane2k wrote: »

the shop I bought them from is refusing to refund them as "the service is outside of their control",

It is outside their control, as was pointed out in your original thread.

I really can't see why you are pursuing this over no longer being able to see Peppa Pig!

You are wasting your time.

Wolfsbane2k

bris wrote: »

Some battles are insignificant and just not worth fighting.

And that's how rights are lost - slowly eroded from you.


I'm expected to be ~£107 out of pocket from this to pay for the kids passes to cover the "new" service for those 36 months. (2.99*36) + 1 or 2 months left over after the "free" 4 month passes expires.


And that's just me. There are a lot of other people complaining as well.


That's not insignificant.

beeg0d

Moneyineptitude wrote: »

ITV (the owner of Ondigital) didn't go bankrupt. Neither did the original British Satellite Broadcasting (BSB) which was absorbed by Sky.

Actually the LTD company that ran OnDigital/ITV digital DID go bankrupt (well into receivership/liqudation) just because the parent company (ITV PLC) survived dosnt mean the actual company running the service didnt.

I still remember getting the letter from the liqudators demanding the return of my old OnDigital box.