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i'm having a problem getting a refund from Whirlpool

Hi I need help i brought a faulty hoover from whirlpool in February this year which was faulty it took Whirlpool until May to sort out the Hotpoint hoover getting collected and now i still have not received a refund or an answer to my complaint ever time i call i get past to different people and not one manager has got back to me as promised i have kept all the names of the people i've have spoken to but nothing and all i want is my money back what should i do next

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  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Have they collected it to be sent away for inspection/repair?
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    EJ72 wrote: »
    Hi I need help i brought a faulty hoover from whirlpool in February this year which was faulty it took Whirlpool until May to sort out the Hotpoint hoover getting collected and now i still have not received a refund or an answer to my complaint ever time i call i get past to different people and not one manager has got back to me as promised i have kept all the names of the people i've have spoken to but nothing and all i want is my money back what should i do next
    Did you buy your vacuum cleaner direct from Whirlpool or from a retailer?
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