Unsure of legal rights nowadays

Alloneword

I'm considering buying something online but have been told distance selling reg have been removed nowadays, so anyone know where i stand on buying something using it and then working out t will not be sutable for me, am i still covered for a return or not, i will be buying via by Barclaycard.

All1

bris

The new Consumer Contract Regulations are similar to the old DSR but there are a few important changes you need to remember.


You can inspect the item in your home the same way you would in a shop, this doesn't mean trying it out for a week then returning it like the old DSR would allow you to do.


The retailer can deduct, up to the full retail price, from the refund if you have used it beyond what you would in the shops.


So your plan to "use it" could and likely will back fire on you.

Cornucopia

Not sure about DSR (Distance Selling Regs) - I thought they were alive & well.

Your rights (and practically applying them) depend on what you are buying and where you are buying it from.

If its a non-excluded product bought from a reputable UK retailer you should have no problems, and may even get free return postage.

LilElvis

Alloneword wrote: »

I'm considering buying something online but have been told distance selling reg have been removed nowadays, so anyone know where i stand on buying something using it and then working out t will not be sutable for me, am i still covered for a return or not, i will be buying via by Barclaycard.

All1

The laws have been changed, but certainly not removed. They do not, and never have, entitled a purchaser to use something and return it for a full refund after you've changed your mind.

What type of item are you thinking of purchasing?

LilElvis

Wow! 3 of us managed to post simultaneously

Alloneword

LilElvis wrote: »

What type of item are you thinking of purchasing?

It's like those vacuum seal bags you have for food but i intend to shrink clothes to go in storage for up to 5 years, so the usual consumer stuff that you use a hoover with are no good i want something that will seal round all the edges and not blow back up like the consumer versions, do i make myself clear?

All1

LilElvis

Surely you won't know if they aren't suitable until they've been in storage for 5 years.

I've got ikea ones in my loft that are still sealed after 4 years or so. Cheap as chips.

[Deleted User]

If its for clothes, I bought some cheap vacuum bags from various pound shops. They didn't always work, and basically were a waste of money.

Last year I purchased better ones from Argos. They worked and have worked since. http://www.argos.co.uk/static/Product/partNumber/4594141.htm

shaun_from_Africa

LilElvis wrote: »

The laws have been changed, but certainly not removed. They do not, and never have, entitled a purchaser to use something and return it for a full refund after you've changed your mind.

Under the DSR's, a retailer was legally obliged to refund the consumer in full if the contract fell under the requirements for a cancellation and provided the retailer was informed of the wish to cancel within the required time.
The full refund had to be given irrespective of the condition of the returned goods.
In fact, they were legally required to refund within 30 days of received notification of the wish to cancel even if they did not receive the goods back.

LilElvis

shaun_from_Africa wrote: »

Under the DSR's, a retailer was legally obliged to refund the consumer in full if the contract fell under the requirements for a cancellation and provided the retailer was informed of the wish to cancel within the required time.
The full refund had to be given irrespective of the condition of the returned goods.
In fact, they were legally required to refund within 30 days of received notification of the wish to cancel even if they did not receive the goods back.

My brain can hardly remember what I did last week. Remembering regs from 6 months ago is obviously beyond me. My bad (apologies for teen-speak)

Are you still enjoying the Caribbean (Trinidad?)

Alloneword

I would be covered under the old DSR but i have read somewhere that this has been done away with and replaced by something else (Which i presume is the Consumer Contract Regulations that bris mentioned) or are they now running side by side, i don't want to go down this route only to be stuck with something that may not be perfect for my needs.


All1