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Consumer rights

Archives for June 2016

Ocado messing me around
Hello, this is a duplicate post since I didn't know the best place to put it, but if that is not allowed I apologise and will remove it. Here is the full story: Hello, A few months ago, I ordered a shop from Ocado. 'Back then' they used to take the money *after* the shop was delivered, whereas apparently 24 hours ago they…
Screwed over by Ocado and now in a real mess.
Hello, A few months ago, I ordered a shop from Ocado. 'Back then' they used to take the money *after* the shop was delivered, whereas apparently 24 hours ago they started charging before delivery. For some reason, the payment was rejected. What did Ocado do? Nothing! I got no letter, no email, no phone call, no nothing to…
Defects found during 1st time usage
Looking to see where I stand with returning goods to go outdoors. I had a tent exchanged 11 months ago due to the poles breaking on during its first trip. I've only just opened the newly exchanged tent to find it looks like it has been used in the passed. There where 2 bents poles, holes in the ground sheet and tent it's…
Asda Travel money have cancelled my travel money
I ordered some foreign currency last weekend to collect from an Asda next weekend. I have today received an email from Asda advising that they have cancelled my order (due to the fluctuations in the rates following the EU Referendum) and have refunded the money to my account. I have checked their terms and conditions and…
Use solicitor or represent myself?
Hello Not sure if this is the right place for this or if anyone can advise, had a fall in a supermarket caused by packaging which was left in a walkway, initially I just wanted to get out of the shop as soon as possible but the accident book was completed and I was left with a fair amount of bruising and then started…
Do you think this is new?
My new steam cleaner arrived yesterday from an online electrical shop in the UK. I've just gone to use it and whilst all the bits and pieces are in the original packing, the cylinder itself looks like it's been used. It has water inside but, more worryingly it is calcified. To me, this isn't factory testing but usage. It's…
Sixth Unfit Replacement Mobile: What Rights to Invoke?
Hi, Sainsbury's sold my young friend a mobile which stopped charging, she got a replacement which also didn't work properly. She ended up returning that one, then the next one and another - four phones so far and all not working due to not charging or keeping a charge. So she went for a fifth replacement, which was sold as…
Party bus booking cancellation FULL PAYMENT... URGENT!!
so at the end of April this year I booked for a party bus for my partners birthday, over the phone, there was about 20 people who originally said they could make it, and was each going to pay a share of the hire. I paid a 25% deposit a few weeks later however people started pulling out and this began to become expensive,…
Prom Dress with security tag still attached
Please Help! I bought my daughter's prom dress back in January, she tried it on in the shop, and I paid for it, we brought it home and it hung in the wardrobe until the night of the Prom. On the way to the Prom with friends she discovered that there was a security tag still attached, she rang me in tears, especially when I…
Rejecting Oven
Hi folks - I bought an oven hob and cooker hood from Currys on 30-5-16. They were delivered on 6-6-16. We were installing a kitchen and didn't unwrap the oven until yesterday 28-6-16. There was a significant dent in the back of the casing, probably acquired in transit, but as it was not noticeable from the front we tried…
where do i stand on my wait for boiler repair??
just looking for some advice. we pay for a massive energy company monthly to service and look after our boiler when it breaks down. the boiler was due a service so the engineer came to do so, 12 days ago, straight away he saw a problem with the flue, he checked it and told us we couldn't use boiler until part was replaced,…
Can anyone advise re: returning a television bought online?
Hi everyone! Sorry to be one of 'those' people who join in the hope of some free advice but I'm in a bit of a pickle and would really, really appreciate any advice. I'll try and keep it short, I promise. Basically, I have recently moved into a new house and as a result, my wife and I bought ourselves a new TV from AO.com.…
Warranty cancelled within 30 days, refund?
Hi, I'm looking to purchase a laptop online with extended warranty I was just wondering if i purchase it with extended warranty, then decide i don't want it, within 30 days and not activating it, whether the cost of the extended warranty can be refunded - or what rights apply here thanks
Brought item from Australian boutique - item received varied from picture on website
Hey Folks, I'm hoping you could me advise about what i can do about my situation. I brought a pair of sunglasses (Quay Australia Barnun) from Whitefox Boutique - i checked the website reviews in advance - and when they arrived the lens were a different colour from the site and the name was Barnun 1 on the frame rather than…
Mother taken advantage of and paying to much, can I cancel her holiday bookings?
Hello, I apologise if this is the wrong forum to ask in but I'm looking for advice on something. My mother and her friend just booked a trip to New York yesterday for 4 days with Thomas Cook, and have been charged £2894. I myself went to New York only a month ago with my partner and booking directly I paid £2004 for 7…
Help with a Wowcher purchase
Hi All, First ever post so please accept apologies if in the wrong place and the fact it is SO long winded!! We purchased a Wowcher for airport parking recently for Manchester Airport by ameetandgreet. The deal was for them to meet you at the airport, take the car and park it for the duration and then meet you with the car…
Do I have to have it repaired?
I bought a £200 combination microwave from John Lewis 2 months ago. Yesterday it threw a wobbly and blew the power circuit trip in my consumer board. The microwave no longer works although the fuse in the plug is ok. On reading reviews, I now find this a common fault with this model and one reviewer said he was without his…
Wedding deposit woes
Hello everybody, hope you are all good. I was hoping for some advice on a wedding booking (apologies if I am in the wrong section) Here we go, on January 24th, 2015 my partner and I placed a £4,000 (non-refundable written in the contract) deposit on a wedding venue for a wedding to take place on December 2, 2017. However,…
Can I still get a refund?
I brought a Kendo 3 in 1 staple gun from The Range on May 24th 2016. It came with a pack of staples in it, but once these had run out I went back into the shop and brought some replacements, but these didn't fit. I returned to store and asked the Customers Services which ones to buy as the ones they stocked didn't fit (it…
Faulty Engagement Ring
Last June my future son in law proposed to my daughter and purchased an engagement ring from the Diamond Store. It is a square solitaire surround by a square band of small diamonds and diamonds are also set in the band that goes around the finger. When it arrived my daughter was delighted with it, but it was too big. she…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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