Do I have to have it repaired?

Archers_fan

I bought a £200 combination microwave from John Lewis 2 months ago. Yesterday it threw a wobbly and blew the power circuit trip in my consumer board. The microwave no longer works although the fuse in the plug is ok. On reading reviews, I now find this a common fault with this model and one reviewer said he was without his microwave for one month because John Lewis insisted on a repair. Can they insist on repairing it or can I get a refund; my preferred option?
I collected it from my nearest shop and it is in the boot of my car ready to return it, but are they obliged to accept it?

DCFC79

You can ask for a refund do but they may not be oBlige to do so.

Your covered by the consumer rights act.

agrinnall

You don't have to get it repaired, but if that is the resolution that JL choose and you decide not to accept it then your microwave becomes a rather expensive paperweight.

Archers_fan

I want to replace it with a different make. The model that was repaired in the review I read, still broke down again when it was returned to its owner.

marliepanda

Archers_fan wrote: »

I want to replace it with a different make. The model that was repaired in the review I read, still broke down again when it was returned to its owner.

They can choose to repair it once under the CRA.

If it breaks again, then you can ask for a replacement or a refund.

You cannot legally demand a refund (which is what you are asking) at the moment.

JJ_Egan

Archers_fan wrote: »

I want to replace it with a different make. The model that was repaired in the review I read, still broke down again when it was returned to its owner.

That.'s not relevant to what JL have to do .
However it may be worth pointing out to them that its not just you with the problem .

Archers_fan

Thanks for the advice marliepanda. I went into John Lewis expecting them to offer a repair. On arrival in the relevant department I saw a microwave just like mine with the words "blown house electrics" written on it. I told the sales assistant mine had done the same. Got a full refund, no problem. Its a fault they are fully aware of.