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Wine Problem
About 6 months ago, I was called by a wine company and asked to buy some wine as it was on offer, I told them to send me the details of the wine so that I could decide whether to purchase them. They then delivered the wine while I was on holiday without me asking to buy the wine. I had no contact from them for over 5…
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Consumer Contracts Regulations
I purchased a £600 home cinema system on-line, and after inspecting the product I found it to be unsuitable for my needs (poor sound quality and lack of volume). The company is saying if I return they will only issue a partial refund (deducting up to 50%). Can they do this? The product arrived 7.00pm Friday, emailed them…
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Direct Line Car Insurance Fail
Looking for advice and thoughts.. On 25th July 2014 I was involved in a RTA where another individual drove their car in to the rear drivers side of my car and accepted full liability. Direct Line organised for my car to go to their preferred repairer in Keith (L&I Eaton) and when the car was finally returned to me in…
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Indesit Washing Machine
I purchased a brand new Indesit Washing Machine from Currys in May 2013, it came with a 1 year warranty and I recall it had a sticker on it stating something about 5 years. I'm sure I registered it but going on to the Indesit website it says I've no account with them so nothing has been registered. I know there was an…
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TV under 2 years develops fault- my rights?
Hi -Hoping someone can give me words of advice! I have a Samsung Plasma TV purchase June 30 2013 from Curry's for £729 so just under 2 years old. Last week a green vertical line appeared from top to bottom of the screen affecting the quality when watching it. Looking on -line it appears to be a fairly common fault from…
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No goods or Refund from American Apparell
Can anyone help with this.... Bought a bag from this website as a present for my daughters birthday. Upon arriving it was not the correct item, even though I had been billed for the more expensive bag which we had ordered. Contacted American Apparel and asked if they could send the correct bag and we would return the wrong…
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Divan Bed Warranty
Hi, I purchased a Silentnight divan bed set from BHS about 4 years ago (it had a 5 year guarantee). After 2 years, the middle springs in the mattress collapsed, and it was like sleeping in a canoe. I rang BHS 2 years ago, they sent someone out to inspect the bed, and the mattress was replaced with a like for like…
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Returning faulty cat flap, what are my rights ?
I have a faulty microchip cat flap and I've contacted the manufacturer who want me to send it back to be repaired/replaced under guarantee , which is great :-) however that leaves me with a big hole in the door and no way of keeping the cats in or out also there is the security issue ! Is there anything I ask the…
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Cancelling booking. Do I have to pay full amount?
I booked a house in France for my family's summer holiday (mid August), but have had to pull out. I paid a large deposit (over £1500) and the rest was due a couple of weeks' ago. This was the point where I realised I would have to pull out. It isn't due to illness so isn't covered by my travel insurance and I paid the…
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Booked Hotel & Breakfast Through 3rd Party - Only Room Supplied
Hi all, I just recently got back from a city break with my better half. We booked the hotel through a third party (venere) who had the best price available for a room & breakfast deal with the hotel. Happily paid (about £52). On arrival at the hotel we were informed it was a room only booking, and taking breakfast would be…
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Cancelled Festival Tickets
I bought tickets for the BL9 festival due to take place this weekend, but the event was cancelled at the end of May. The accommodation booked is a dead loss, but refunds on tickets sold (minus booking fee) were promised within 28 days of a request. Having spoken with the organisers by phone and had some communication by…
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Seller cancelled order
Hi, 3 days ago I 'purchased' an engagement ring at a well known high st jeweller. They didn't have the ring we wanted in store but as they had it in stock they arranged to deliver it. Today I had a voicemail left for me telling me they had cancelled the order, now while I don't expect and problems getting a refund I just…
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Need advice on Chargeback to get our money back!
Hi In dispute with a sofa purchasd with Dfs recently, they refuse to refund for a faulty sofa, we contacted citrnzens advice, decide to get our money back via Chargeback, any advice ? Has anyone had any experience ?
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Cancel My Direct Debit?
Hello all, I entered into a 12 month contract that was sold to me following a verbal explanation of the terms. When I received the written terms and confirmation of my direct debit, I noticed that the contract was between a third party and I (not something I knew about when I signed), rather than the organisation I…
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What happens to the car?
I don't know if this is the right place, but a long story cut short is that I bought a car from a dealer which was misadvertised. The dealer refused to accept it back and it ended up going through the court system, which I won judgement on by default as he didn't enter a defense. Now, I've applied to move this to HCEO's,…
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Scam website!!!!
First of all, I never being a victim of scams until now and it's quite shocking experience I have to admit. Over the weekend, I purchased pair of shoes over the net which was very well known British brand shoes and I was happy that they're selling my size despite it was out of stock in major stores. After placed order, I…
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Faulty Engagement ring, advice needed.
Hello Everybody, I am in need of some urgent advice. I bought my girlfriend an engagement ring just over 2 years ago, she is a hairdresser so during the week she doesnt wear it and sometimes forgets to wear it at night also, so she doesnt get a lot of wear out of it. The other day she noticed after she took it off it had…
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Argos Misleading Website Listing
Just wondering what others think of this and whether I was right to stand my ground . A few days ago when looking for glass shelves for my bathroom I saw what I wanted on the Argos website , The listing was for a pair of glass shelves with brackets and I paid particular attention to the brackets as I wanted ones where the…
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Optical express i've had enough. I'm going to the papers!!!
Optical Express are a joke. Went for laser eye surgery and was told on the day my eyes where not suitable and I would get my refund within 28 working days. I'm now in to 32 working days and no refund. We are a young family who's car has died and really need that refund so we can get to work and do school runs etc etc. I…
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Goods returned - no refund - emails ignored
Dear all, I would think this is a pretty clear cut case but basically do recovery companies exist that would 'buy' a very small debt off me and pursue it themselves? 1/ I purchased and received a £12.99 item from a web based company. 2/ I returned it 2 days later in line with their policy and my own consumer rights etc. 3/…
