Returning faulty cat flap, what are my rights ?

ftointonn

I have a faulty microchip cat flap and I've contacted the manufacturer who want me to send it back to be repaired/replaced under guarantee , which is great :-) however that leaves me with a big hole in the door and no way of keeping the cats in or out also there is the security issue ! Is there anything I ask the manufacturers to do like make an exchange so I can have one in use while they look at my broken one ??
Many thanks ! :-)

RS2000.

Have you tried asking them?

ftointonn

I emailed them earlier no reply yet ?

pulliptears

ftointonn wrote: »

however that leaves me with a big hole in the door and no way of keeping the cats in or out

Piece of thick card and some tape surely?

hcb42

How old is the cat flap? Might have been easier to go to the retailer for an exchange.

deanos

pulliptears wrote: »

Piece of thick card and some tape surely?

Not very secure though, could it invalidate insurance of you get burgled ?

powerful_Rogue

deanos wrote: »

Not very secure though, could it invalidate insurance of you get burgled ?

Got to be careful of those cat burglars.

dacouch

I'm not sure about the in's and out's of cat flaps and the law so I'll refrain from giving advice

pulliptears

deanos wrote: »

Not very secure though, could it invalidate insurance of you get burgled ?

Midget burglars?

Seriously though, I doubt a taped up hole is any less secure than a plastic cat flap. Quick boot and it's just as open.

bod1467

I (mis)read the thread title as Faulty Flat Cap