Goods returned - no refund - emails ignored

brutal_deluxe

Dear all,

I would think this is a pretty clear cut case but basically do recovery companies exist that would 'buy' a very small debt off me and pursue it themselves?

1/ I purchased and received a £12.99 item from a web based company.
2/ I returned it 2 days later in line with their policy and my own consumer rights etc.
3/ I used their pre-paid label and got proof of postage.
4/ They denied receipt and said they would get back to me.

It has been a month and they have stopped communication and now ignoring my emails.
I have informed Trading Standards who advised me to send an email holding them in breach of contract.

What comeback do I have? If this is a clear-cut case, would anyone buy the debt off me and pursue it themselves or is this too small an amount?

I am determined to make life hell for these crooks on principal.

Many thanks

BD

soolin

Far too small an amount , you would be looking at a penny or two in the pound at best.

hollydays

https://forums.moneysavingexpert.com/discussion/5235880