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Goods returned - no refund - emails ignored
brutal_deluxe
Posts: 198
Forumite
Dear all,
I would think this is a pretty clear cut case but basically do recovery companies exist that would 'buy' a very small debt off me and pursue it themselves?
1/ I purchased and received a £12.99 item from a web based company.
2/ I returned it 2 days later in line with their policy and my own consumer rights etc.
3/ I used their pre-paid label and got proof of postage.
4/ They denied receipt and said they would get back to me.
It has been a month and they have stopped communication and now ignoring my emails.
I have informed Trading Standards who advised me to send an email holding them in breach of contract.
What comeback do I have? If this is a clear-cut case, would anyone buy the debt off me and pursue it themselves or is this too small an amount?
I am determined to make life hell for these crooks on principal.
Many thanks
BD
I would think this is a pretty clear cut case but basically do recovery companies exist that would 'buy' a very small debt off me and pursue it themselves?
1/ I purchased and received a £12.99 item from a web based company.
2/ I returned it 2 days later in line with their policy and my own consumer rights etc.
3/ I used their pre-paid label and got proof of postage.
4/ They denied receipt and said they would get back to me.
It has been a month and they have stopped communication and now ignoring my emails.
I have informed Trading Standards who advised me to send an email holding them in breach of contract.
What comeback do I have? If this is a clear-cut case, would anyone buy the debt off me and pursue it themselves or is this too small an amount?
I am determined to make life hell for these crooks on principal.
Many thanks
BD
0
Comments
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Far too small an amount , you would be looking at a penny or two in the pound at best.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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