Fake Sony dock from online store?

brutal_deluxe

Hi all, advice sought..

I have purchased what I expected to be a genuine Sony DK48 charging dock from UK Mobile Store:

http://www.uk-mobilestore.co.uk/sony-xperia-z3-z3-compact-dk48-magnetic-charging-dock-black.html

It is advertised as an official Sony product, but has been received in a jiffy bag with no box or warranty documentation as you would expect with an official product. It was just dropped in a clear plastic bag and to be honest just doesn't seem the quality I'd normally get from Sony.

How would I word an email (without sounding rude) claiming a full refund, based on that I doubt it is an official product?

What are your thoughts?

BD

boo_star

brutal_deluxe wrote: »

Hi all, advice sought..

I have purchased what I expected to be a genuine Sony DK48 charging dock from UK Mobile Store:

http://www.uk-mobilestore.co.uk/sony-xperia-z3-z3-compact-dk48-magnetic-charging-dock-black.html

It is advertised as an official Sony product, but has been received in a jiffy bag with no box or warranty documentation as you would expect with an official product. It was just dropped in a clear plastic bag and to be honest just doesn't seem the quality I'd normally get from Sony.

How would I word an email (without sounding rude) claiming a full refund, based on that I doubt it is an official product?

What are your thoughts?

BD

It's a retailer site with no contact details, just a webform.

That alone would be enough for me to run away. I suppose you could try a chargeback or, if you paid via PayPal, open a "Significantly Not As Described" case.

Caz3121

have you got a Sony place you can go to to confirm if it is genuine or fake. Just because it came without packaging does not make it a fake
I am sure Sony would be interested if someone is passing off fakes as the genuine article

brutal_deluxe

Caz3121 wrote: »

have you got a Sony place you can go to to confirm if it is genuine or fake. Just because it came without packaging does not make it a fake
I am sure Sony would be interested if someone is passing off fakes as the genuine article

Actually yes this did occur to me, though why would they sell genuine Sony goods with no packaging? Usually authenticity is confirmed through a hologram on the packaging etc. The dock is covered in marks and scratches from shipping and logo stamp just doesn't seem quite up to scratch either.

If a product is advertised as genuine Sony then I would expect a properly packaged item with full evidence of authenticity. Do I have a leg to stand on then before I go through the Chargeback route with my debit card issuer?

BD

InsideInsurance

They are a UK company and so simply return it under the CCR's statutory cooling off period. There is no need to give a justification as to why you are returning it.

boo_star wrote: »

It's a retailer site with no contact details, just a webform.

Scroll up, it does have all their details on http://www.uk-mobilestore.co.uk/contact-us/ but it jumps down to the webform as soon as the page loads.

brutal_deluxe

Thanks everyone for the advice.

OK all fine, they have supplied a pre-paid returns label.

On a side - is there any need to send by recorded post or do you think a proof of posting receipt would suffice? (legally speaking).

BD

boo_star

InsideInsurance wrote: »

They are a UK company and so simply return it under the CCR's statutory cooling off period. There is no need to give a justification as to why you are returning it.



Scroll up, it does have all their details on http://www.uk-mobilestore.co.uk/contact-us/ but it jumps down to the webform as soon as the page loads.

It doesn't if you click the "Contact Us" link on the page the OP supplied if you view it on a mobile.

unholyangel

brutal_deluxe wrote: »

Thanks everyone for the advice.

OK all fine, they have supplied a pre-paid returns label.

On a side - is there any need to send by recorded post or do you think a proof of posting receipt would suffice? (legally speaking).

BD

If they've paid for postage then the item is their responsibility once you hand it over to their agent (for example royal mail/the courier) but its always wise to get a certificate of posting to prove you did indeed send it.

And if you're really worried, you can always take pictures of the item prior to packaging it back up (and once packaged) to show it wasnt damaged etc.

InsideInsurance

brutal_deluxe wrote: »

On a side - is there any need to send by recorded post or do you think a proof of posting receipt would suffice? (legally speaking)

Recorded delivery doesnt do anything, legally speaking, other than increase the cover to £50.

Proof of sending is sufficient to prove the other side got it back and if it does go AWOL then is covered for up to £20 anyway if sent by 1st or 2nd class which should be sufficient given they currently sell it for £14.99

vuvuzela

InsideInsurance wrote: »

Recorded delivery doesnt do anything, legally speaking, other than increase the cover to £50.

Proof of sending is sufficient to prove the other side got it back and if it does go AWOL then is covered for up to £20 anyway if sent by 1st or 2nd class which should be sufficient given they currently sell it for £14.99

I assume proof of delivery is what you meant ?
Proof of sending is pretty meaningless in this case.

unholyangel

vuvuzela wrote: »

I assume proof of delivery is what you meant ?
Proof of sending is pretty meaningless in this case.

I think insideinsurance was speaking specifically about OP's circumstances.

In that proof of posting is enough in this case with the retailer having paid the postage - meaning OP's liability ends once he hands it to their agent.

Where if OP had paid the postage, their liability wouldn't end until the retailer actually received the item.