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M&S busted bra story
There's a story doing the rounds in the National Press about a woman who tried to return a broken bra to M&S and ended up taking off the bra she was wearing. The comments section seems firmly decided that the woman was either bonkers or pulling a fast one, but I feel some sympathy with her story and don't believe it's so…
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Hole in Clothing
My son purchased a pair of Nike joggers online. The first pair had faulty poppers so were returned and refunded as they were out of stock. He has been waiting for a few months for them to come back into stock. He ordered a new pair and they arrived today. They have a 1cm hole in the bottom area. They are out of stock now.…
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Does the 7 day "cooling off" period apply when buying from abroad?
Hi all, I bought an item of jewelry online with a small independent company based in the USA last week. I have now decided that actually I would like a different piece of jewelry from her collection. On the website it says there is no refund/returns policy at all, which I stupidly overlooked when buying the item. I paid by…
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Vodafone have taken promised refund
I have spoken to 10 people today dealing with the same complaint! I want to unlock my Mifi as it is tied to Vodafone. I was told on Saturday this is no problem. Just fill in a form and pay £20. At 8am this morning I get an email saying it can't be done as I haven't been with Vodafone for over 30 days( I've been with them…
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What are my refund rights from someone who claims they do not refund?
My sister is turning 18 this week. I helped her order an 18+ validate card (a form of ID) on the 3rd June (the application was sent off via 1st class post). She paid an extra £10 to receive it within 5 working days of the application being processed. We still had not received the card today so phoned Validate UK to…
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Cost of repairing criminal damage
Hello. I'm not sure if this is the right place for this question so please forgive any mistake. I am claiming a very tiny amount, £120 , from the organiser of a race held by the local running club for criminal damage done to my property. I know this may sound very petty but my small farm was daubed with bright orange paint…
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Thomsons Lost Bagage & Returned Damaged!
Hi guys well heres my horror story. Girlfriend wanted to go away really bad so we went to Thomsons. In store my girlfriend got talked into buying a holiday to Tenerife and it sounded good so we booked it. When we returned home the hotel had bad reviews and people had said it was based on a huge hill that was unbearable to…
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Faulty s6 Galaxy...what are my rights
I purchased a s6 galaxy phone about 2 months ago but about a week ago the drop down thingy where I connect to the internet went missing. I was told by Tesco that it was a Samsung update issue but to be frank I don't want a phone that isn't working, especially when its costing me 40.00 a month as it should but Tesco are…
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e mail of CEO Tesco sought
Does anyone know the email address of the present CEO of Tesco pls as I wish to complain about something but wish a quick response.. Thank toy very much
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Riding gloves
I bought a new pair of Roekl riding gloves (£32, so a considered purchase) from a trade stand beginning of March. They've been used about 10 times but they are now showing considerable wear. I have contacted the company I bought them from and I felt he was quite dismissive when I said I'd bought them from him 3 months…
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'Reasonable' time to repair a coffee machine
Hi all, Hoping someone can point me in the right direction please... I have a coffee machine (cost £190) purchased new roughly 18 months ago. It came with a 2 year warranty. The machine developed a fault. The retailer referred me to the manufacturer as they said they only dealt with repair items up to 12 months. The…
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Replacement TV bought by insurance - now faulty - what to do?
Hi, We got a new Samsung TV from Currys PCWorld. It was bought by our insurance company at the end of February 2014 as a replacement for a previous one that got damaged. The new TV went 'boom' last week, aged just 15 months. It's a higher-end model, 50", worth about £800 at the time of purchase. Since it's out of warranty,…
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DVLA Lost my V5 Logbook, now want to charge me for new?
Morning all, Unsure what I can do with this scenario: I changed address, so did the online form for changing my 'Drivers license'. The new license arrived in the post, along with info telling me to cut up the OLD License and return to the DVLA. I cut up the old license and paperform, and put them in an envelope (inside the…
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NPOWER REFUND - has now taken over 6 months
We have a prepayment meter with NPower. We got a statement on showing the account was in credit, we called early January to ask for a refund. The lady advised would take 28 days to refund. Nothing arrived. Called back to be told we would be put through to the complaints department seeing as our initial complaint could not…
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Change of holiday accomodation
I wonder if anyone can help please. This is my first time posting so hope it's ok. We're a party of 8 and have booked a skiing holiday with Crystalski. We wanted sole occupancy catered chalet. On 24th January 2015 we found a lovely chalet in Meribel France, leaving Boxing day 2015, booked up (including ski equipment and…
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BT 'sale end date' claims
I purchased the 'Entertainment Plus + Unlimited BT Infinity 1 + Weekend Calls' package under a sales promotion offer on 27th May 2015. The sale promotion price for the package was £25 per month and £16.99 line rental. I purchased this package under the impression that the offer would end on 27th May 2015, as stated on BT's…
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Argos sent me a wrong item!!
I purchased an Xbox One console for son which arrived today. (Fast delivery). After about one hour, i opened the parcel to realise that Argos sent me an Xbox 360 console. I haven't called them yet, since i checked the internet, and saw some similar threads. Ive checked their webiste, and they sell the item they sent to me.…
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Refund from Halfords?
Bought 2 items from Halfords on Tuesday of this week, havent used either and would like to take them back as no longer required, whats my rights on this please? Many thanks
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Being chased for late mother's debt which we were told was no longer due
Hi all, not sure if this was the right place to post this but it seemed the most appropriate place. My mother sadly passed away in February of this year and I have been handling her estate. It's been fairly simple, she was renting, had very little cash/inheritance and the only debt was a therapeutic chair handling on…
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Do I have to accept a credit note?
I shall try and be succinct. October 2013: Bought golf club online, cost £109.00 Last week: It broke - crack across the face. Phoned the retailer's Head Office: charming girl, said it was under a 2 year warranty, should she send a courier for it or would I take it into their local store? I took it to the store. A bit of…
