Faulty s6 Galaxy...what are my rights

scousedave

I purchased a s6 galaxy phone about 2 months ago but about a week ago the drop down thingy where I connect to the internet went missing.
I was told by Tesco that it was a Samsung update issue but to be frank I don't want a phone that isn't working, especially when its costing me 40.00 a month as it should but Tesco are refusing to replace or exchange.
I would like to hear your views regarding my rights...thank you

Retrogamer

Have you tried a full factory reset?

scousedave

Yes but hasn't solved the issue.

JJ_Egan

Its the vendors responsibility under Soga .

Did you update ??

scousedave

JJ_Egan wrote: »

Its the vendors responsibility under Soga .

Did you update ??

What is soga?
Update didn't work

scousedave

Tesco have offered to send the phone away for repair, as its beyond their 28 day refund deadline but if its an update issue it wont be resolved.

unholyangel

scousedave wrote: »

Tesco have offered to send the phone away for repair, as its beyond their 28 day refund deadline but if its an update issue it wont be resolved.

Why not take them up on their offer and then if the repair fails, use that as evidence they should be replacing with a different handset or providing a discount on your bills every month so you can purchase a new one to use for the remainder of the contract?

scousedave

unholyangel wrote: »

Why not take them up on their offer and then if the repair fails, use that as evidence they should be replacing with a different handset or providing a discount on your bills every month so you can purchase a new one to use for the remainder of the contract?

There is no guarantee that they will offer me anything. Their attitude today was we now have your money so stuff you!
Just need to know what exactly are my rights..am I entitled under consumer law to either a refund or replacement??
Thank you

wealdroam

scousedave wrote: »

Just need to know what exactly are my rights..am I entitled under consumer law to either a refund or replacement??

No, you are not.

A repair is considered a suitable remedy.

By the way, soga = Sale of Goods Act.
Google would've told you that in an instant.

Have you read MSE's Consumer Rights guide yet?