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ADVICE NEEDED! Concert tickets
Bit of a long winded one: I bought some gig tickets and about 10 days before I realised I had not received any tickets. So I got onto the seller and they apologised, said they had not been sent out but would now be by Securedelivery. 2 days before the event they still have not arrived, emailed again to ask the procedure if…
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Solar PV system fault developed
Hi all, We had a solar PV generation system fitted on 10th July 2014 by a company from Lancashire. A fault has developed whereby in really bright sunshine the invertor (device which converts DC electricity from the roof panels to AC electricity for domestic use within the home) will shut down displaying a fault code OVR…
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Amazon & Seller refusing refund on damaged item
Hi. So I bought a £500 5 year old Macbook Pro i5 Laptop from a seller called 'cash cats' on amazon in the used section/seller category, The description said the laptop had 1 or 2 marks but worked perfectly. When the laptop arrived the UPS box had dints in and the laptop screen did not stand up right and the laptop didn't…
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Question about Very with returns and discount
Hi Everyone, I opened up a new credit account on the 12/12/2014 and made a purchase using a voucher (£30 off a £50 spend). One of the items were headphones that were supposed to be waterproof, these eventually became faulty and contacted very for replacement and headphones sent back on the 02/06/2015. The headphones are…
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Loot scam
Just wanted to put 'out there' a message to beware of the Loot website - there are people operating a scam on there. My son wanted to buy an iphone 5s from the site. I (stupidly) said that he could (although I thought the item was cheap (£50) and didn't check the site's small print first - it was all such a hurry. I…
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Failure to Cancel Subscription
Hi all, I'm not sure if this is in the right topic (Moderator, could you relocate if it isn't, please? I would be most grateful!) I've just joined after my friend said I should post my problem to you guys and someone might know what to do. In 2011 I joined Credit Expert to try and raise my credit rating, and in 2012 I…
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Viagogo ticket refund
I purchased 2 tickets to see FLeetwood Mac at the Genting Arena last night 9/62015 from Viagogo, the event was cancelled at 6pm as the doors were dueopen at 6.60pm. we travelled from Devon, booked a hotel and have incurred a lot of cost. I paid well over the face value to obtain these tickets, they are now rescheduling for…
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can I ask for compensation after not getting my refund?
I went to Optical express to have lazer eye treatment only to be told on the day that my eyes are not suitable and that i would get my refund within 28 working days.! 28 days has been and gone and still no refund. I'm getting ready to submit a letter to get my money back but first I have 2 questions.! 1, is their anything…
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Who to complain to about course provider
9 months ago I completed a diploma through a reputable specific qualifications provider and are accredited by City and Guilds. I have received many module certificates from City and Guilds as I have completed them but I am having real problems obtaining my actual diploma certificate. The course provider is now ignoring my…
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Fraudulent credit search
hi all I posted a couple years ago when someone or some company used my details to search for payday loans through a broker. The odd thing being they also used my contact information. No loans were ever taken out and so my only assumption is that it was a broker trying to con me out of some money by saying I owed them a…
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Charged more for interest free credit
Hi all, Yesterday I visited a metal detecting website to buy a detector. All detectors have 2 prices. Eg Our price £519 Sale price £450 I decided I would like one on their interest free credit option and was told a credit form would be emailed to me. This arrived with the price of £519 entered. On contacting them I was…
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Advice needed - Ombudsman for online retailers?
Hi MSE Forum, I have had a very bad experience :mad: with an online retailer (based in the UK) regarding faulty items, returns and absolutely awful customer service to the point where it took up so much of my time (over 10 hours in total) that I decided to invoice them for the time and inconvenience it has cost me for a…
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Help needed - Santander 123 BAD Switching
I have had bad experience with Santander in the past as they didn't pay interest on my current account and when I contacted them they just don't bother so I have left and at that time their reputation was at the rock bottom. Now I have heard that their Santander 123 account and customer service suppose to be better so I…
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Help needed. Bank refuse to pay for
I purchased a Macbook Pro 4 years ago from Comet. Unfortunately, my laptop is not working properly and needs to be repaired. As Comet went bust in 2012, I can't go to them and ask for help. I understand that under Section 75 of the Consumer Credit Act if what you purchased cost £100 or more, and you paid it by credit card,…
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please can someone help me find the best ASP.NET hosting
Hello I am looking for a cheap shared hosting account. Which will allow remote MSSQL database connection from remote host as I would host website on one server and database on another server. Please help me in, 1. finding best and cheap Asp.net windows hosting plan. 2. I can't afford much so looking for shared hosting 3.…
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Unsatisfactory spa package
Hi all, I'd really appreciate any help/views on my rights on the following please. I have made an official complaint to a well known hotel chain regarding a very unsatisfactory spa day that my friend and I experienced in April. I would love to copy and paste the complaint but I feel it would take up too much space! In…
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Caravan cover not useable
Hi, Please help! My sister bought a 6 berth caravan cover online and it was £199. When her big tall husband and she couldn't lift it or get it up and on to the van (it was impossible due to size and weight for two people to do this) she decided to send it back. There is a list of VERY strict returns regulations, they have…
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What are my rights over delayed delivery?
Hi I ordered to items of furniture in early April. I was told that the items would be delivered by end of May. Mid-May I received a latter indicating a delay until mid-June. A few days ago, I called them. They told me that one of the items is "ready" the other is nowhere to be seen. The "ready" item can only be delivered…
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prime location lets not fulfilled my reservation
Hello I’m after some advice regarding a reservation I made with primelocationlets.co.uk which they haven't fulfilled due to a error in their booking system at the time. I made a reservation for August for 3 nights for a 3 bedroom apartment. I decided to book for August well in advance in March, we have a community event…
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No editorial contact or address for magazine
I recently purchased a consumer magazine with a free gift on the cover. When I got home and opened the free gift packet, a key part was missing. So I thought I would contact them to see if it was a common problem. No can do. Nowhere in the magazine is any editorial address or contact details. Not even a phone number.…
