No editorial contact or address for magazine

littlerock

I recently purchased a consumer magazine with a free gift on the cover. When I got home and opened the free gift packet, a key part was missing. So I thought I would contact them to see if it was a common problem.


No can do. Nowhere in the magazine is any editorial address or contact details. Not even a phone number. (There is a subscription insert but that is for a specialist subscription handling service, not editorial.) There are no reader letters.


There is a website, which has no user forum, no contact details and no ability to send the staff messages. There is also a facebook site, which has a small left hand bar where the first line of three selected messages (all favourable) is displayed but that is all. Again no contact information.


You cannot call them, write to them or email them. Is this legal, I thought all UK magazines had to display somewhere an address and telephone number?

Double_V

Strange.
Whats the magazine called.
Maybe Google them and might find on company house, yell or somewhere. Facebook page maybe ?

pinkshoes

Can you not take it back to where you bought it from?

littlerock

Free gift was in a sealed envelope so no way to prove it was missing something when I bought it. Anyway retailer is WH Smug and anyway not worth it for free gift. I did find an email contact eventually (in the about section of their facebook page) and emailed them and they replied and have offered to replace missing components.