Help needed - Santander 123 BAD Switching

MinnieBe

I have had bad experience with Santander in the past as they didn't pay interest on my current account and when I contacted them they just don't bother so I have left and at that time their reputation was at the rock bottom.
Now I have heard that their Santander 123 account and customer service suppose to be better so I have switched from Lloyds account to Santander 123 just last month. Next thing I know £400 was taken out from my Santander 123 account from the old standing order that I set-up on Lloyds many years ago but forgot to cancel it! Santander just refuse to help and keep blame on Lloyds which is unacceptable. I have checked with Lloyds and have been confirmed that my old standing order on Lloyds actually state that it was an active monthly payment but the first payment date should go out on 1/02/2050 but when I switched to Santander they made that SO active straightaway and my money gone out on 01/06/2015. I cannot ask for the money back from the person who received the fund so I need help from Santander to refund my money back. They refuse to help and keep blame on Lloyds even though I have explained that Lloyds send them the right information but they somehow make a mistake on the payment date on their system!
£400 is a lot of money to me and I am very upset with this but they don't seem to care. Would anyone please kindly help by advise me on this? How should I deal with Santander on this case? Please... please.... please... help! Many thanks.

wealdroam

MinnieBe wrote: »

Next thing I know £400 was taken out from my Santander 123 account from the old standing order that I set-up on Lloyds many years ago but forgot to cancel it!

I think the last four words of that sentence are key.

Why can't you ask for the money back from the receiver?

Anyway, you would probably be best asking a board guide to move your thread to the Banking Board.

MinnieBe

Many thanks for your reply. I am no longer friend with that person and he is not a nice nor reasonable person. The point is that the SO date is set on future date in year 2050 and that's why it sit on my old account for years never trouble me before. Don't you think this is unfair?


I am very new in this forum and don't know how it works. How can I contact board to move my post please? Many thanks.

bengal-stripe

MinnieBe wrote: »

The point is that the SO date is set on future date in year 2050 and that's why it sit on my old account for years never trouble me before.

Sorry, I cannot believe that one actually can set-up a Standing Order thityfive or more years in advance (the computer would just not accept it). Standing orders might not exist any more in the year 2050.

Think about it, are you sure, you as well as the recipient will be around in the year 2050.

Archi_Bald

multiple threads on the same issue: https://forums.moneysavingexpert.com/discussion/comment/68560476#Comment_68560476

MinnieBe

Yes, this information has been confirmed by Lloyds bank and it can be done. I do remember set-up in future date because at that time I was unsure whether or not I should carry on making payment on standing order. Just mean to keep the link between account so that I can easily pay if I have to. Many thanks.

Archi_Bald

bengal-stripe wrote: »

Sorry, I cannot believe that one actually can set-up a Standing Order thityfive or more years in advance (the computer would just not accept it).

Lloyds do let you do that although why you would want to do it is a different question.

If it made sense to you to use Standing Orders on your account as a notepad for other people's bank details, you would probably just put the minimum amount into the amount field. Not £400.

Very strange case.

bengal-stripe

Archi_Bald wrote: »

Lloyds do let you do that.......

Let's set up a Standing Order for the year 2525 (if man is still alive) and beyond:

https://www.youtube.com/watch?v=yesyhQkYrQM

:j :j :j

MinnieBe

It was a long story and I don't need to explain everything in that part. I stop payment 4 years ago and simply forgot all about it especially nothing had happen when I was with Lloyds. This bank account was left inactive and I just want to reuse it again with a new bank. I am only here because I need help from the very kind people. Many thanks.

System

I'm lost; why stop a payment 4 years ago having decided the then recipient is no longer a friend, or indeed a 'nice person', but not stop future payments (especially one so far in the future) to this unpleasant person, but still kept 'the link so I can easily pay if I have to'......
Sorry, MinnieBe, this just doesn't follow....

MinnieBe

Please be informed that this issue has been sorted and I am very pleased with the outcome. Therefore I do not wish to leave them with the bad name and will continue banking with Santander.


At first the customer service was quite bad but that is down to the specific person who did not do the job properly and give customer the wrong result and caused a lot of upsetting!


Once complained, the complain department did sorted the issue out quite quickly. They have refunded £400 back to my bank account with £50 extra as an apology.


Thank you very much for all advice given. It is very much appreciated.