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Euro vs GBP pricing discrepancy
Hello, I'm after some advice about purchasing a bike from a German company. Thereis a large price discrepancy between their EUR pricing converted to GBP usingxe.com and their GBP pricing on their site. Effectively the bike I am looking at is 23% more expensive to buy in GBPthan in EUR. I have asked to company if I can pay…
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Parcel2go-AVOID!!!!
I booked parcel for delivery (saddle) at cost of £7.76 (value £600) and i did not want the insurance. So I am going along booking the parcel and when i added my bank details there was no final sum which I thought was strange. Got the confirmation email but no final cost which I thought was strange but didnt think anything…
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ASDA debit card payment taken over 2 months!
Hi, this is my first post! I checked my online bank this morning to discover a payment for £130 had been taken out of my account by Asda on the previous day. I haven't shopped at Asda for months so initially though my card had been cloned/hacked. I called the bank straight away to find out that I had used my debit card at…
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Refused refund
Hi, I have joined up specifically to seek advice on this issue, I hope someone can help. I have recently purchased a cheap phone and a tablet from a high street store, and the tablet did not charge and the phone was not on the network as advertised. I returned these for a refund which was correctly processed back to my…
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Second hand mobile enquiry
Hi, Today I bought a second hand phone from one of these second hand trade In type shops. I was given a receipt with three month guarantee. As I was leaving the shop, the manager called me back. He then verbally told me, after sale, that should this phone be blocked, highly unlikely it may be, then I was not covered. I…
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damaged but not inspected and signed for
Hi We had some very expensive tiles that arrived in a disgusting state, it had been presumably dropped from quite a height because the bottom half of the wooden pallet has sheered away from the top. My Mother said she wasn't wearing her glasses and got persuaded to sign for delivery. Tile company said: I appreciate you…
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problem with new laptop
I bought as new laptop about a month ago ,I was having difficulty setting it up , the cursor kept sliding down and wasnt working properly .There was an error message saying 'Error on Synaptics HID device . I complained and the laptop went pack to the online supplier Simply Acer (I had purchased from them before ) they got…
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Signed up for c0able contract and only now found out I was conned
Conned in 2 ways, I was told it cost less to get internet, phone and tv than just internet or internet or phone on its own so I signed up after talking the rep into giving me free anytime calls(or so I thought) but the rep put down my email address wrong so I never noticed for 3 months. I never used the tv as I have Sky…
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Looks like B&Q delivery delivered to wrong address, signed for by someone else
Hi, I hope this is the right place to post this, if not, could someone please let me know? My sister ordered a couple of kitchen cabinets from B&Q, which were supposedly delivered by Parcel Force. Parcel Force are claiming that they did deliver them, and have a signature. This signature is not my sister's, and she was in…
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Personal Trainer / Gym Refund Advice
My partner pre-paid for some PT sessions with a personal trainer at our gym, the invoice was headed with the gyms logo etc but the bank details related to the individual trainer. Fast forward and the trainer has left the gym with the bulk of the pre-paid sessions not delivered. As the contract was concluded on the gym's…
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Will I get my money back? (debit card chargeback vs PayPal)
I bought a Buy-It-Now auction for some cryptocurrency on eBay and paid with PayPal. The seller was new, had low feedback but had sold 3 or 4 of the item already, the rate was reasonable but nothing too good to be true. It quickly became obvious to me that it was a scam when the seller quickly broke his word, stalled and…
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Faulty out of guarantee TV
Purchased £150 TV from Currys 17/04/2014 Has been in our bedroom, had about 30 hours use, if that. Plugged it in and switched it on last week and it won't power up. I emailed Currys who said there is nothing they can do as it is out of guarantee. I replied saying SOGA applies still They have now offered me an £88 voucher.…
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toms returns charge
i bought my son two pairs of toms shoes for his birthday. they hadnt got any in his size in our local shopping centre so i ordered from the toms website toms.co.uk. i ordered two different sizes so four pairs in total. i knew i would have to pay postage to return two pairs to toms but it wasnt until i actually went to…
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DVLA debt collection problem
Hi. Please bear with me on this one... I've received a letter from a company called Rossendales debt collectors saying they've been instructed by the DVLA to collect a Late License Penalty fee for failing to buy road tax or declaring a SORN on a car I used to own. The car was scrapped in June 2014 (very nearly a year to…
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Gym Membership help required
Dear all, I'm new here so please be kind, and I've joined to get some advice. I've been attending some gym classes since the beginning of the year. At the end of last year I was on a trial membership. At the turn of the year the booking system for the gym changed and I also changed banks. It would seem, though no-one is…
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Wrong item received (online purchase)
Hi I ordered a custom picture online from printed.com. Today my neighbor handed me my courier. When I opened it, it's the wrong item for somebody else as it's personal message. I contacted the company and they told me they are sorry and will print and send an other one out. Asked me to send them the picture of the item I…
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Refunds for items bought on a debit card
Bought a pair of fitflops from a none authorised site (it is almost identical to the real one), and paid 50gbp for item. Informed by sellers that the items were not in stock and long delay or not likely to be supplied, and would we like to choose available more expensive items. Stated no cancel order and refund money.…
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fault with a new Dell PC and they are refusing to fix it - help
Hi guys, I am new to this forum. I came across it whilst trying to find some advise on a consumer rights issue with a product purchased from Dell; I would just like some advice or opinion on how to proceed. Just to give some details I purchased a computer from Dell recently - purchased around 2 months ago but have only…
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Personal Details On 192.com website
Hi All Was shocked to find my personal details (and even guessable age) on this 192.com website. My elderly parents and sister , brother, nephews and nieces also have their address and other details on this website (without their knowledge). Apparently , even if you requested removal from the electoral register so that…
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a taxi service's obligations?
Anyone know what my rights are if a pre-booked car doesn't turn up, or turns up too late to get me to my destination by the time agreed? Disabilities mean that I can't drive my son (who is home educated) to his morning GCSEs. I'm safe to drive later in the day, but I have morning stiffness and can't usually even get…
