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Consumer rights
Archives for June 2015
Discussion List
Eglobal UK asked me to return item to Hong Kong
I bought a mobile phone from https://www.eglobalcentral.co.uk and I want to return it under the 30 day money back warranty They responded by telling me to post it to Hong Kong How expensive is that going to be and is that a realistic request or should I just sell it on eBayeBay?
Stolen catalogue order
Hi everyone, signed up here looking for advice if any one can help please? Placed an order for items costing £150, delivery was due for Sat but did not turn up, checked on website and delivery date changed to Monday. Although at work, I got a text saying my items were delivered and signed for at 13.27. I called my partner…
Faulty Laptop dispute help
I bought a laptop from dell and it arrived in the 14/5/15. After 11 days the charger refused to be recognised as a dell adapter so refused to charge. This was determined by dell to be a problem within the laptop which they would need to repair and said they would send a technician out to me.. As it was only 11 days old and…
HTC phone supposingly outside warranty
Hi all, I am looking for some advise, I had an issue with my HTC smartphone where the vibration wasnt working and the screen had some faded lines in it and have sent it to HTC for repair. The phone is within the two year warranty, there were no serious damage to the casing or the screen, however there were some scratchs…
Broken Watch Charger
Hi All Looking for a bit of advice... I bought a Samsung smartwatch 9 months ago from the Google Play Store. Recently the bespoke charging adaptor which clips onto the back of it snapped. I had read about this soon after purchasing the watch, lots of people were having the same issue due to the rather delicate nature of…
Blinds
Hi there Saved up to have a local firm come and fix some perfect fit blinds in my home He came measured up and 3 weeks later came and fitted them Here's the problem They don't seem to fit snugly in the frames and seem to move about a bit I have to keep pushing them up slightly I have window latches at the bottom of my…
Small Claims Court
Please can someone help me. I am wanting to make a claim against a company and know the owners name. do I put the claim form showing the company name or the owner trading as the company name. I put the owners name, with just the company name underneath and it has been sent back. Any help would be greatly appreciated
SCAM: Age Renew Serum or Lumagenex
A member posted previously that on applying for a very cheap 'trial' of the product, she found she had inadvertently signed up to monthly subscriptions to the product at over £80 per month. This is obviously something they put into the small print and caught me out as well. More concerning, however, is that on cancelling…
Flower delivery didn't arrive: recipients in but courier claim no one answered
I ordered a flower delivery for relatives from Serenata (online, using my credit card) and paid extra for next day delivery before noon. The flowers should have arrived on Friday. The recipient waited in all day for them but there was no knock and no card was put through the door, however, Serenata say that DPD tried to…
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