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Return of goods?
I have purchased some mirrors for a motorcycle, upon fitting, after covering a handful of miles, one mirror collapsed. After a close inspection, a screw I had tightened up during assembly had fallen out. It was tight, I have been repairing bikes for years, a grub screw on a mirror wasn't an issue. I did it tight enough to…
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Bored of the rings
I was given a palladium ring as a present. Bought from a well known high street jewelrer. It had a band of brushed matte finish round most of the surface in the middle. Boxed for several months, I actually just wore it for about a week. After this we noticed the matte finish on the bottom of the ring had "worn off" and…
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Agreed to sell car to aggressive buyer
Help please! I have mental health problems (under care of Psych etc) and as I cant cope with driving and am short of finances, advertised my car for sale. Allowed myself to get hooked by a very aggressive buyer, who "persuaded" me to sell to him for only half of what I would have hoped to get for it. I suffer severe…
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DFS sofa woes
Looking for any advice / guidance etc on how to deal with an unpleasant situation with DFS. On 30th December we ordered 2x sofas and a footstool from DFS. We specified the thicker leather on the premise that it would be more hard-wearing. Total cost for the package was £1600 When the sofas arrived on 27th January, rather…
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Returning faulty item
Hi. Just after a bit of info regarding an item I've returned for a refund due to it developing a fault. Thanks in advance for any help. I bought a new router for my home broadband that developed a fault after 4 weeks. I returned it to the seller and they confirmed it s broken after a few weeks of testing. I bought another…
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Amazon high value item arrived damaged, waiting over a week for update
I ordered a games console from them and a few games, when it arrived the outer packaging seemed fine but the internal box was bashed, there was cracks in the game boxes and the console didnt work, total price of order was about £500. I instantly contacted them who said it would take no more than 48 hours for a outcome then…
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Samsung tablet faulty
I purchased the Samsung tablet 3 in white from Argos on the 31/03/14 for £139.99 for my daughter’s birthday. On the 30th Jan the tab stopped working no power and would not charge. I emailed Argos who I purchased it from who responded that I need to contact Samsung customer services which I did on the 5th Feb by telephone I…
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CCTV footage from a pub - how to obtain a copy?
Hi all Hope this is in the right part of the forum. 10 days ago a work colleague of mine was assaulted in a pub. It was reported to the police who made contact with the pub during the course of their investigation and the manager confirmed he had the footage. However, as the assailant admitted it, he was cautioned and I am…
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Royal Mail refusing compensation for damaged special delivery
I recently sold a phone RM special insured delivery through amazon which arrived damaged (the phones sim tray was crushed in transit), the person who bought it off me sent it back without the original packaging as they chucked it away. RM are refusing to compensate me either for the value of the phone, (150) or the repair…
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Used car mpg claim
Just bought a used car 62 reg no tax needed due to low emissions, I am not happy with the mpg conversion dispite claims by a the manufacturer and the garage selling the car that it does an average of 80. Now I know that they never run as they say but I would expect something better than what I am getting. Do I have any…
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Item lost in post - who is responsible? (Scotland)
Hi, my partner paid £20 for a DVD of a show that her son was in (Scouts Gang Show) - the cheque has been cashed but the DVD never arrived. It's likely that after some correspondence that they will eventually replace it, however despite a lot of searching I don't seem to be able to find a definitive answer to the question…
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Snapped coil spring
Hello all. This is my first post on here so apologies if it is the wrong place. So I had an MOT and service done at my local Kwik Fit. They tried ripping me off with a few things along the way but I sorted these issues out. The problem is this; My local trusted mechanic spotted my near side front coil spring was snapped in…
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Advice / help neede for Small Claims Court claim / counterclaim
Hi all, looking for some "expert" advice here. I paid £800 into an incorrect bank account April last year. The recipient was on my previous payee list as I had made a payment or 2 to him in the past (he was my partner's ex-Landlord). I went through my Bank to get my money back to no avail (he refused to refund). I made a…
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Help on sofa issue please
Hi, please help. I brought online x2 leather sofas from sofa world which i received on sat 30 jan 2015. When i ordered over the phone, i pointed out that i wanted a sofa that was of good quality, firm and wasnt going to sag in wks of buying it. I was told by the sales person over the phone that, the sofa i had chosen was…
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Third party debt orders....
Hi guys, So basically I have a CCJ against someone who owes me £3175. They didn't attend the original hearing, no evidence presented in court or response to any of my letters for 6 months. So it was an easy win. I applied for a third party debt order (which took ages to process) to which I finally got a response out of…
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Ferroli boiler problems
Our boiler has suddenly decided to stop working and a load of water has leaked out all over the carpet! The boiler is a Ferroli optimax plus with a 5 yr warranty I am 3 years into the warranty. So you would think no problem. They finally sent an engineer out who has condemned the boiler and saying it isn't cover under…
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faulty TV what did I do wrong
I've just taken my faulty TV back to currys PC world, asking for my money back or a replacement. It was purchased 15 months ago and therefore I said it had not lasted a reasonable amount of time (using the SAD FART help from MSE) . They agreed that it had not lasted a reasonable amount of time, but offered me nothing other…
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Data protection question
Sorry if I have posted in the wrong area, wasn't sure where to place it. The question is- if I buy materials from a company that supplies my trade can a competitor ring the company and ask for my companies history of transactions? Is it covered by data protection at all? Thanks
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Money for school trip problems.
We wanted our daughter to go on a school trip the price was £550 paid over 5 months however my job is now at risk so we cannot afford to send her. We have already paid £50 deposit and an installment of £100. My question is can we get any of the money back, we have contacted the school and they have said we will only get…
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faulty heater after 2 & half months
I bought an electric heater from wilkinsons at the end of November last year, i still have the receipt and box for it. This week the switch which controls the power output of it has stopped working and it now only works on the lowest setting. If i return it to the wilkinsons store i bought it from, can i get it exchanged…
