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Consumer rights

Archives for December 2013

Credit card refund Navelar
I have been told by my credit card supplier, Santander, that I am not covered for a refund of the £195.00 payment I made to the now insolvent company Navelar as they were a third party in the transaction. My hotel booking was made by Navelar but the deposit was not paid to the hotel and my booking was cancelled days before…
Currys - Faulty TV after 6 weeks
Hello all :) Hope Christmas was fun and you're all set to spring in to 2014!!! :D Ok. So here goes.... 19th October 2013 we bought a Logik L24FEDW13 white TV from Curry's, paid for by credit card (£149.99) After 6 weeks of (infrequent!) use, the red light comes on initially with the TV on standby, then, without even having…
Advertised service not there, how much refund am I entitled to?
Hi all, Will try to keep this short... Booked a restaurant abroad at a hilton for Christmas Day at a cost of >£200 for four of us. Advertised brochure and confirmation email said five course meal followed by live entertainment 'dance the night away' which then wasn't there on the night. Emailed manager next day to complain…
Play.com
Hi everyone, I'm having a huge issue with Play.com. I made an order and changed my address, but they have sent items to my old address. They claim the following: "the new address was added along with the new card details just before checkout. I can see that it was not set as the default delivery address at that point…
Car Insurance Cancelled - eCar
Hi, I’m seeking some advice regarding my vehicle insurance as it has been terminated without notice and I don’t feel there is any valid reason. The insurance company is eCar and they have terminated my insurance and taken payment for next month. As requested, I sent eCar both a copy of my NCD entitlement along with a card…
Used Car - Warranty v Sale of Goods Act
I bought a Used car (2010 Renault Megane) from Charles Hurst Renault (Mallusk) on June 17th year for £7200. I received a 6 month warranty with it. On Christmas eve I noticed that the heaters/blowers were becoming tempramental and not working all the time. Sometimes they kick in mid journey, sometimes they work from the…
Foreign address/UK Vat number
I bought a Pandora charm from the estore as a christmas present Someone else bought the same charm, so I plan to return it. According to the terms & conditions, shipping is not refunded (£5). What's confusing is where the company is based, and so whether it comes under the remit of the DSR. Pandora is based in Denmark.…
Cloggs shoes not honouring prices
I ordered several pairs of Fiflop Shoes from Amazon but sold by cloggs. They were extremely cheap, I assumed some sort of flash sale. My order was accepted and then a day or so later I had an email saying they had been dispatched. Two days after this I had an email from Cloggs saying 'due to a technical error over the…
Worm in Sushi from Tesco, they lost it...
Few month back I found what looked like a small worm in my sushi what I got from Tesco. I contacted them and they told me to take it back into the store to get it sent back so they could investigate it. I did not fall ill or anything but I found it on the last bit of sushi in the pack having eaten the rest, so I wanted to…
Can I get a refund ?
Made a sudden purchase of a laptop after my boyfriend finished with me but now want the money back as was a spare of the moment panic buy, am I entitled to a refund ? Only bought it a week ago and barely used the thing
soga and return postage costs
I am a private seller on ebay and sold 2 used electric blankets in separate listings -both bought by the same buyer. i described them as used and the picture of one showed no plug. before posting, i tested one with plug and swapped it to other and tested that before posting both. now buyer has raised a not as described on…
Coat and keys stolen from pub
Hi all Hope this is in the right part of the site. On Sat pm I went drinking in a local bar and wore my lovely North Face coat on the way there, it being a cold night. Once inside, I took it off and put it in a pile with a load of other coats. End of the evening - the bloody thing was gone, and with it the house keys, the…
Am I covered under the right to cancel for this purchase?
I was having to renew my Passport and was told to do it on the Internet. I didn''t realise there were scam sites doing this. I tyepd it into Google and thought I had reached the official Government site. I filled in the form and paid £69 at the end. I was later informed by my partner that this wasn't the official site and…
Warren James Jewellers - Advice
What do you guys think of this? What should I expect when I go back into the store kicking up a fuss in the next week or so: I purchased a necklace that was on sale for £17. I took it to the till, paid the £17 that was agreed. I was about to leave the shop and the employee stopped me and said I had to pay extra as it was…
ebay
I bought an item on auction which cost £86 including P&P on the 15 December, the seller posted it out on 18 December I still haven't received the item through the post, the seller has sent it first class and not tracked. I have contacted the seller and he has asked me to wait until 9th January which he says is the earliest…
PSN account hacked, now I have it pay to get it back from being banned?
Can anyone help? Someone hacked my Playstation Network account on 4/11 and funded it £120 off my money and changed email and password. Reported to Sony who took a few days to investigate. The first time i'd rang they gave me my account back and said because it was digital content purchased they couldn't refund me the £120,…
Jet 2 - advice needed!
Hi all, really hope you can advise. My partner and I are having severe problems with a complaint with Jet2. We paid almost £1800 for our honeymoon - a four star plus in Turkey through Jet2. However, the whole thing was a disaster - they food was disgusting, we weren't made aware of limits on a la carte, our bedding wasn't…
Incorrect order delivered from online purchase
Good afternoon I was hoping that someone could provide some advice - I've looked around this site (and others) and I've not found anything that quite covers this situation (ie. wrong product delivered, rather than something faulty etc). I bought a nice bottle of gin online as a Christmas present which was delivered on 23…
Game.co.uk - being regular pain in the b*tt
Hiya, Ordered a Wii U Premium package from Game.co.uk for a very good price back in Nov - after the use of an appropriate voucher, as per a recommendation from HUKD. Wii U package was being sold with Mario and Luigi games in the pack, plus Game were throwing in download codes for Wii U Tennis and Wii U Bowling. Pack…
Currys.co.uk not abiding by Distance Selling Regulations
Hi there. Just before Christmas I bought an iPad on the currys Website, paid for it online, and collected from a local store the next day. As such the Distance Selling Regulations apply (something Currys does agree with). I tried the tablet out that evening, and didn't like it at all. I performed a factory reset, packed it…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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