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ebay
I_know_my_ABC_and_my_CMYK
Posts: 1,383 Forumite
I bought an item on auction which cost £86 including P&P on the 15 December, the seller posted it out on 18 December
I still haven't received the item through the post, the seller has sent it first class and not tracked.
I have contacted the seller and he has asked me to wait until 9th January which he says is the earliest he can claim off the post office for a lost parcel.
Is it acceptable to wait until the 9 Jan or should I be making a claim for a refund now? I'm a bit concerned as the post is normally quite reliable here and also that I wont get the goods or the refund.
TIA
I still haven't received the item through the post, the seller has sent it first class and not tracked.
I have contacted the seller and he has asked me to wait until 9th January which he says is the earliest he can claim off the post office for a lost parcel.
Is it acceptable to wait until the 9 Jan or should I be making a claim for a refund now? I'm a bit concerned as the post is normally quite reliable here and also that I wont get the goods or the refund.
TIA
Wow, I got 3 *, when did that happen :j:T:p
It is not illegal to open another persons mail unless you intend to commit fraud - this is frequently incorrectly posted
I live in my head - I find it's safer there:p
It is not illegal to open another persons mail unless you intend to commit fraud - this is frequently incorrectly posted
I live in my head - I find it's safer there:p
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Comments
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Is this eBay?
It is not your concern as to when the seller can claim. You contract is with him. He has a contract with Royal Mail.
If it's eBay, simply open an "item not received" claim. You will win.
EDIT: Yes, it's clearly eBay cos of the thread title! Use eBay's claim procedure. Cover your own back.One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0 -
Thank you for your reply and yes it should be eBay Wow, I got 3 *, when did that happen :j:T:p
It is not illegal to open another persons mail unless you intend to commit fraud - this is frequently incorrectly posted
I live in my head - I find it's safer there:p
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You do know there is an ebay board down a bit?0
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open an INR case today if it still hasn't arrived. The case will remain open for 10 days at which point if seller has not refunded and the item has not arrived it can be escalated and your funds will be refunded.
If item arrives meanwhile the case can be closed with no harm done to the seller. If seller refunds before case escalated then again it does not affect his account.
It is a poor seller that uses the 15 working day rule to try and stop a buyer claiming a refund and I would not be happy with leaving perfect stars for such a seller.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
I did the same with an item from China. No item arrived after about 3 weeks. Seller sent another but because it didnt arrive by day 44 i opened a case. A day or 2 later it arrived. I closed the case.Censorship Reigns Supreme in Troll City...0
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