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Currys - Faulty TV after 6 weeks
HeadAboveWater
Posts: 3,941 Forumite
Hello all 
Hope Christmas was fun and you're all set to spring in to 2014!!!
Ok. So here goes....
19th October 2013 we bought a Logik L24FEDW13 white TV from Curry's, paid for by credit card (£149.99)
After 6 weeks of (infrequent!) use, the red light comes on initially with the TV on standby, then, without even having pressed anything on the remote, the blue light comes on, the Logik screen appears for a couple of seconds, then the TV goes back on standby. This cycle repeats constantly. We checked the power source etc and everything is working fine.
After researching it became very obvious that it is a well-known and common fault with Logik TVs.
We took the TV to Curry's on 14th December and spoke to the branch manager. She stated that because the TV was purchased more than 28 days prior, all they could offer was to send the TV away for repair.
We want a full refund, not a repaired TV. A new TV lasts 6 weeks.... How long is a repaired one supposed to last?!
Contacted their customer services via email quoting our rights, but they're not budging. Their response is below:
Does the law not overrule any of Curry's 'beliefs', or are Curry's a law unto themselves?!?!
We want a full refund. Not a repaired TV. Meanwhile our daughter is without her birthday present, not to mention TV-less over the Christmas holidays
Help please?!!
:)
Hope Christmas was fun and you're all set to spring in to 2014!!!
Ok. So here goes....
19th October 2013 we bought a Logik L24FEDW13 white TV from Curry's, paid for by credit card (£149.99)
After 6 weeks of (infrequent!) use, the red light comes on initially with the TV on standby, then, without even having pressed anything on the remote, the blue light comes on, the Logik screen appears for a couple of seconds, then the TV goes back on standby. This cycle repeats constantly. We checked the power source etc and everything is working fine.
After researching it became very obvious that it is a well-known and common fault with Logik TVs.
We took the TV to Curry's on 14th December and spoke to the branch manager. She stated that because the TV was purchased more than 28 days prior, all they could offer was to send the TV away for repair.
We want a full refund, not a repaired TV. A new TV lasts 6 weeks.... How long is a repaired one supposed to last?!
Contacted their customer services via email quoting our rights, but they're not budging. Their response is below:
I am concerned to learn of the difficulties that you are experiencing with your Logik television and apologise for the frustration and disappointment caused. Whenever one of our products develops a manufacturing fault within the guarantee period, we will offer the remedy of a free repair, exchange or refund. This is dependent upon the age of the product and the nature of the defect.
On this occasion, we believe that a free of charge repair is the appropriate solution. If the repair is not completed within 28 days then you would be entitled to an exchange. Should an engineer deem the product to be beyond economical repair, an exchange will be offered. If a replacement of similar specifications is not available then a refund will be considered.
Does the law not overrule any of Curry's 'beliefs', or are Curry's a law unto themselves?!?!
We want a full refund. Not a repaired TV. Meanwhile our daughter is without her birthday present, not to mention TV-less over the Christmas holidays
Help please?!!
:)
Wealth is what you're left with when all your money runs out
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Comments
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Reply to them saying that it's not fit for purpose and you want an immediate refund."One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
Because by then you've blown your chances. That's it."0 -
They are allowed to repair, replace or refund - you can suggest a remedy but if it's disproportionately costly they are allowed to refuse it and carry out whichever they want to do.
Replies such as the above seem to imply you're entitled to a refund, which you are not.0 -
mattyprice4004 wrote: »They are allowed to repair, replace or refund - you can suggest a remedy but if it's disproportionately costly they are allowed to refuse it and carry out whichever they want to do.
If OP wants to see the statute, it's Section 48B of the Sale of Goods Act 1979."Nothing, Lucilius, is ours, except time." - Seneca
Moral letters to Lucilius/Letter 10 -
Go ahead and follow this bad advice but be ready when you get nowhere with this approach.Reply to them saying that it's not fit for purpose and you want an immediate refund.
As already been mentioned you have a reasonable period to check whether the item conforms to contract and reject if necessary for full refund. It can easily be argued that in this instance you are well outside this period so the only remedies open to you are repair, replacement or refund (taking into account the use you've already had). The retailer is entitled to choose the remedy which is the least costly to them.
Therefore a repair is perfectly acceptable.
Might be an idea to check your facts first then.HeadAboveWater wrote: »Contacted their customer services via email quoting our rights, but they're not budging.0 -
Might be an idea to check your facts first then.
Ooh Zing! :rotfl::D
No, but seriously, can we not do a sticky thread putting the basics of consumer law in it? Or expand on the Squeaky sticky and add in relevant case law/statute law?"Nothing, Lucilius, is ours, except time." - Seneca
Moral letters to Lucilius/Letter 10 -
Hopefully to give you some confidence in the repairs, I had a TV from Comet fail after a couple of months. They fixed the TV free of charge rather than refund or replace and it's still going strong 7 years later.
During repair if they feel they can't fix it economically they will replace it anyway. Most repairs consist of unplugging something and replacing that part anyway, For mine they replaced two "cards" one was the mains and one was screen related.
Good luck in getting it resolved anyway.0 -
Go ahead and follow this bad advice but be ready when you get nowhere with this approach.
Yeah lol whatever.
You sit and stew in your "I know best" stance. Meanwhile, back in the real world, I would have had my money back by now.
Managers from companies like Currys will give you !!!! if they think they can get away with it. It's not always about your legal rights, but how you complain and the noise/fuss you're prepared to make.
I have NEVER had a problem getting a refund for anything I've returned and am old enough to know what works!"One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
Because by then you've blown your chances. That's it."0 -
Thanks for all the replies :-)It's not always about your legal rights, but how you complain and the noise/fuss you're prepared to make.
I usually don't have a problem complaining and getting refunds when I'm entitled, but Currys don't seem to want to play ball. Any suggestions for a reply to their email above?Wealth is what you're left with when all your money runs out0 -
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shaun_from_Africa wrote: »But as this board is called "consumer rights", the answers given should always be about those rights.
When returning stuff, the magic words are normally, "As a gesture of goodwill, just this once.......". Consumer rights are about the bare minimum. Who wants to settle for that?!
OP - in reply to the email sent, call them up (or go into store) and refuse the repair and insist that you want a refund. They've already implied that it's on the cards anyway.
A tv that conks out after a couple of uses would well be classed as dead on arrival for currys. They usually have fairly decent DOA terms with their suppliers, they just don't pass it onto their customers.
Keep making that fuss. Get someone to "own" it. And don't settle for the bare minimum sloppy customer service that some here would wish on you."One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
Because by then you've blown your chances. That's it."0
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