Currys - Faulty TV after 6 weeks

HeadAboveWater

Thanks all

Here goes...!!!

mattyprice4004

mrcow wrote: »

When returning stuff, the magic words are normally, "As a gesture of goodwill, just this once.......". Consumer rights are about the bare minimum. Who wants to settle for that?!

OP - in reply to the email sent, call them up (or go into store) and refuse the repair and insist that you want a refund. They've already implied that it's on the cards anyway.

A tv that conks out after a couple of uses would well be classed as dead on arrival for currys. They usually have fairly decent DOA terms with their suppliers, they just don't pass it onto their customers.

Keep making that fuss. Get someone to "own" it. And don't settle for the bare minimum sloppy customer service that some here would wish on you.

As an ex manager, I can tell you that you'd be leaving my store with a security guard holding your hand and no refund.

bod1467

mattyprice4004 wrote: »

As an ex manager, I can tell you that you'd be leaving my store with a security guard holding your hand and no refund.

Wrong - this would be assault. A security guard has no right to touch anyone, unless that person is being violent. Talking loudly and requesting customer service is not violence.

But I agree that "I know my rights, even when I'm wrong" people deserve nothing.

ThumbRemote

mattyprice4004 wrote: »

As an ex manager, I can tell you that you'd be leaving my store with a security guard holding your hand and no refund.

I suspect that explains why you're an ex manager and now work in a call centre.

mrcow

mattyprice4004 wrote: »

As an ex manager, I can tell you that you'd be leaving my store with a security guard holding your hand and no refund.

What because I'd be asking for someone to own the problem? :rotfl:Bet they all had a laugh when you left.

That's fine, we've all come up against crap customer services managers before - you just bypass them and go straight over their head. Happens all the time, usually with the Area Manager having to apologise on their behalf.

SuperHan

mrcow wrote: »

What because I'd be asking for someone to own the problem? :rotfl:Bet they all had a laugh when you left.

That's fine, we've all come up against crap customer services managers before - you just bypass them and go straight over their head. Happens all the time, usually with the Area Manager having to apologise on their behalf.

As an ex customer service employee of Curry's, I would have down right refused to refund or exchange for you, even if that had been in my power.

The minute someone misquoted their rights at me and/or raised their voice and tried to make a scene, I would go by the letter of the law, and not show any goodwill at all. A repair is all the OP is entitled to. Fuss all you want, I know many current Curry's managers and customer service employees who will make the same decisions I would have.

Be nice, ask nicely, play the sympathy cards and you're much more likely to get somewhere.

unholyangel

Anselm wrote: »

Ooh Zing! :rotfl::D

No, but seriously, can we not do a sticky thread putting the basics of consumer law in it? Or expand on the Squeaky sticky and add in relevant case law/statute law?

Not so much with statute, but with case law that would be difficult as what is relevant to one scenario may not be relevant to another with only one small difference.

Plus people usually dont understand legal language/jargon or become confused and/or misled - which is why its a provision that consumer contracts be written in plain and intelligible language and must avoid use of legal jargon.

They already misquote their rights even when they've been simplified. A little knowledge can be a dangerous thing.

HeadAboveWater

Just a quick update for those of you kind enough to respond...

Got our refund last night