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Royal mail lost my car documents !!
I had my car engine replaced by the dealer under warranty recently and as a result I had to send my car V5 document for the car details to be updated. I sent them via Royal mail first class recorded post on 29/11 but a week later, the online tracking facility was not confirming delivery. DVLA also denied receiving them.…
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Quick question about returns
Hi all, Quick question about a return/exchange I made to M&S. I returned a jumper and pair of kid's PJs to M&S. Didn't have the appropriate sized jumper for exchange but did have the PJs (exactly the same, different size) so went to customer service and in one transaction returned the 2 items and got the new PJs. Used gift…
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Humax - poor support
I ordered a Grade A Humax PVR on 30/11 to replace an older box which was on its last legs. The PVR arrived and worked fine for a few days after which it lost all channels. I reported this to Humax support on 17th, and having heard nothing by 19th I called them. After verifying that the channels could not be found manually,…
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Static caravan site woes
Hello, I am Iraq veteran suffering with mental health problems which caused me to be medically discharged from the armed forces in 2008. When I finally got my AFCS compensation in 2011 I decided to buy a static caravan to provide myself a sanctuary. This cost me £15000 and I spent a further €3000 on decking. At the time of…
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Items left in Hotel room.
Left a Braun shaver at a hotel couple of months back. Rang hotel who confirmed they had it and would send it back to me. Since then they are completely blanking me via phone/email/facebook messages. The item wasn't cheap (around £80). I know its my fault for leaving it behind but wondered if I have any kind of recourse to…
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Was sold two same-footed shoes, refused an exchange or refund
I bought a pair of shoes from Sports-Direct for £55. I was busy with worklife so was not able to use them until I started my gym membership last night. When I went to put them on I discovered that they were both right-footed. I took them to the same store and they flat-out refused to do anything. They even checked the…
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Help -Beko fridge broken after less than two years brought from Comet
i brought a Beko fridge freezer on the 1st April 2012 from Comet, last week it stopped working completely. I have conatcted Beko who have told me that their warrenty only covers the 1st year and i need to go back to the retailer as they sold it to them and not me direct, the retailer is their customer and not me. The issue…
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Washing machine faulty after six days. Refund?
Hi. I'm new to the forum so hoping this is the correct place to post. Basically we have had a Beko washing machine for 6 days before it tripped the sockets in the kitchen twice before going kaput. Rung Argos who tried to send a repair engineer out to which I informed them I don't want a repair I want a refund. They said an…
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Private sale rights??
Last Monday (23rd) I swapped my bicycle with a guy on a straight swap basis but keeping our own handlebars, brakes and forks. The guy had given me a few pictures and was pretty basic about the bike not really telling me much. Due to the fact it was 2 days before Christmas when I did the swap I was in a bit of a rush to get…
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amazon lightning deals
has anyone really got a good deal from them?
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Living Social - Beginners Stock Trading Course
I signed up for this after paying £15 through the living social deal site. The online description read "This 90-minute classroom seminar has been made to guide you through the basics of the Forex market and trading , from stocks and shares to trading preparation and psychology. Redeem the Books and Education deal coupon…
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Does a shop have to have its returns policy within eye sight?
My boyfriend bought me a necklace and earring set from David Deyong for Christmas but I didn't like them so we tried to take them back. We were told that they offer do refunds and only offer exchanges and they they do not refund or exchange earrings at all due to hygiene reasons. When we asked where their exchange policy…
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company in administration - how to return goods?
I bought some boots from debenhams on 30.11.13 as a xmas present for my daughter. Unfortunately she did not like them so I went into the store today only to be advised that as Barratts has gone into administration the shop will not refund the money and I was directed to Duff and Phelps who are acting on behalf of Barratts.…
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Should I pay full price for this?
I test rode a bike at a local bike store and I want to buy it. The guy put my name on it and said it's on hold for me to pick up tomorrow. However it was the one that was in the window, meaning it's "demo/ex-display". I refuse to pay full price, and I'll demand they either build me one from scratch or knock money off.
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faulty Hudl tablet, no receipt
Hi, We bought a HUDL tablet for our youngest back in October after they were first launched. It has been great for a few months but now it has stopped charging. I've tried various mini usb cables and chargers and none will charge the tablet. We've searched high and low but cannot find the receipt and my wife believes she…
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Is this legal??????
Ordered an item of clothing (coat) online, noticed after payment it said this item can not be returned for refund (in sale). Is this legal under the distance selling act? Can i return to the high street shop? Thanks in advance.
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Charged full price for sale item!
Hi - I bought a couple of items today in House of Fraser. Both items were in the sale, yet when I got home and looked at the receipt I found that I'd been charged full price for one of the sale items; a difference of £10. :( I've contacted their customer service, who tell me that my only option is to visit the store again.…
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LittleWoods Returned Item Dispute
Hi All Looking for some advice, I returned a faulty TV to Littlewoods on the 2nd of decemeber, i then called two weeks later as credit had not been applied to my account, i was then advised i have to give it 21 days from date of pick up which was the 2nd of decemeber, this would bring me to the 23rd of decemeber, I then…
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Faulty Battery
I bought a battery from radioshack about 2 and a half weeks ago for my Samsung galaxy s4 because the one I got with my phone developed a fault, that one has been replaced, the battery I bought from radioshack is a fake because besides the label on it saying "near field communication" it doesn't work, Other than that the…
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Christmas – refunds and returning gifts - guidance
Some common questions answered - I note there are a few popping up post Christmas Christmas – refunds and returning gifts http://www.tradingstandardsblog.com/christmas-refunds-and-returning-gifts
