Quick question about returns

mjgreen60

Hi all,


Quick question about a return/exchange I made to M&S.


I returned a jumper and pair of kid's PJs to M&S. Didn't have the appropriate sized jumper for exchange but did have the PJs (exactly the same, different size) so went to customer service and in one transaction returned the 2 items and got the new PJs. Used gift receipt for both items. However the PJs had gone up in price from £10.50 to £15, jumper refunded at appropriate price (£39.50).


Didn't notice the increase in PJ price 'til I got home and so only received £35.00 credit note for the jumper.


Now I know it's not the end of the world and that if the shoe was on the other foot etc but just wanted to gauge what people thought and if people had come across this before?


In effect I would have been better off without the gift receipt for the PJs!


Thanks


mj

unholyangel

Theres no statutory right to return items that don't fit (providing its not incorrectly labelled of course) therefore I'm afraid that yes, they can charge the higher price.

Even your statutory rights say you can not insist on a remedy that is disproportionately costly to the retailer so also possible even if faulty they could insist on a refund if a replacement is disproportionately costly to them.

mjgreen60

unholyangel wrote: »

Theres no statutory right to return items that don't fit (providing its not incorrectly labelled of course) therefore I'm afraid that yes, they can charge the higher price.

Even your statutory rights say you can not insist on a remedy that is disproportionately costly to the retailer so also possible even if faulty they could insist on a refund if a replacement is disproportionately costly to them.

Thanks unholyangel.


Much as I thought really and as I said, it's not really something that's going to ruin Christmas (!!) but thought I'd ask the opinion of those more knowledgable than I!


Happy new year

LilElvis

It's possible that it is because you chose a different size! Having purchased children's nightwear online from M&S only last week I know that the prices are different for the larger sizes, even for the same style.