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Consumer rights

Archives for October 2013

Reduced Sale Price
Hi Hope someone can help here, Bought two items yesterday from the green and orange DIY store, they were already reduced in the sale, total was £283.93 inc Delivery, they didn't have the items in store so never actually saw them but ordered from within store. I need to go back there tomorrow, because 2 other products I…
Save The Box?
I bought a TV in Tesco today. The terms of the guarantee state that I have to save the packaging for the whole duration of the warranty (18 months). I thought if there was a fault, I didn't need the box. Do I?
I think ive been conned :(
I am a member of a popular animal group on facebook, and back in august another member advertised on there for bespoke animal housing built to order, the picture looked very good, and from what I remember other members had recieved goods made by him and were very pleased, I enquired about a hutch built to order, and…
Chance of refund in private car sale?
Hi guys, I recently bought an older car through gumtree, long story short it has had the mileage adjusted, seller advert stated mileage and even made the statment "very low mileage". I have since also found out the car had its speedometer changed out 3 years ago and reset to zero when it had done 80k approx. This was done…
Argos - are they just telling me a load of rubbish?
Hi all I am sitting here fuming. We bought a bed and sofa from Argos. They rang me on Wednesday to arrange delivery for Friday. I was given a delivery slot of 2.30 - 4.30pm so I left work early to wait in. It got to 4.45pm and no delivery so I rang Argos. They said their delivery vehicle had broken down so no delivery was…
Undersize mattress
Bought a king size Harrison mattress from local retailer. Should have been 5 feet wide but came 4feet 9inches. Complained to retailer. Told it would settle down after some use and it lying flat and being regularly turned as per their instructions. Mattress is still not 5 feet wide after 3 months and we have complained…
Problem with online "pet supermarket" retailer
Thread closed
Problem with an online "pet supermarket" retailer
Thread closed
John Lewis bought broken iPad, only just out of warranty
My iPad screen has just died, after it fell off my bed. It's likely a connection to do with the graphics has gone loose inside, because the rest of it is fine, it reacts to being plugged into my computer the same as it ever did. The annoying thing is that I've just looked out the receipt and it was bought 2 years and 8…
Build a bear - misleading prices whose in the wrong?
My daughter had been begging us to let her go to build a bear so this morning we gave in and took her on condition she paid for half of it using her birthday money. She chose a toy which appeared to be clearly priced at 13.50 (one of the cheaper ones). She stuffed it, named it and registered it and chose it some clothes.…
Holiday Gem (overdue payment) 3 years later???
We booked and paid for a holiday in May 2010 through Holiday Gems. 3 and a half years later I have received a letter today explaining that they had done an audit and it had now come to light that I had not paid enough and that I now owe them over £130 or they will take me to court. Is it possible that this can be done even…
Conduct of online retailer - who to complain to?
Today I had the misfortune to experience the most bizarre conduct from a merchant/retailer I have ever encountered. Without wishing to go into details, it involved a dispute about non-delivered goods and the retailer's refusal to issue a refund for the missing items. After waiting patiently for weeks, politely and…
Currys whatever happens premier and my rights
Please can I have some help And advice as I find myself in a situation that is unacceptable. This sory is a lot longer and in depth but these are the basic facts. I bought a dell Inspiron from currys in 2011 along with the whatever happens premier. I reported liquid damage on the 30th sept, it was collected on the 2nd oct,…
Tesco opticians
Hello my wife bought two pairs of prescription glasses from Tesco opticians in July. Around three weeks ago one of the arms fell off and she noticed an arm on the other pair was loose. She took them back explained that the arm came off and the other one was loose and that she would like them repaired. The woman said she…
THE END Of Tesco Clubcard Voucher Fraud!
It looks like Tesco has finally done something to actually put a stop to this. I noticed that when I logged into my Clubcard account and clicked "My Vouchers", instead of being presented with my voucher page to download them I was asked to enter three random digits from my Clubcard number in order to proceed to the…
The dealer registered my new car to someone else!
I leased a new car last October, which had been registered first to the dealer (which I wasn't completely clear on when I bought it, my mistake), and then to me. It only had about 5 miles on it when I took delivery. I noticed a couple of weeks ago that my tax expired, and realised I never received a notice to get a new…
Delivery Error in my Favour
Hi team, I recently purchased a new bed from an online retailer. When the bed was delivered I was at work and the delivery was taken in by some builders we had in the property. Upon checking the items we realised there was a missing box so we contacted the retailer to let them know. They organised for a new delivery. I…
doors for less . co .uk
not sure if this is right place for this but . . . oredered 3 doors from online trader doorsforless for a total of £356.56 inc delivery never received would not answer phone constantly went to message machine I paid at the time using my c card thru his paypal account (only method available) after 1 month and no joy went to…
Getmein.com refund..
I was looking for concert tickets for myself and 5 friends a couple of weeks ago, and after attempting to purchase some on the day of sale from ticketmaster, I had no luck and so started to browse their secondary selling site getmein.com I found some at £90 each, not a price I was particularly willing to pay, but put them…
Samsung Eco bubble
Bought this washer 3 months ago, it have become very noisy. Had the repair man out who informed me that a part was missing. As this was rather an expensive machine I felt that it was wrong to be offered a repair rather than a replacement but have been told by Samsung and Curry's that the repair is my only option. Is this…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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