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Consumer rights

Archives for October 2013

Next step
Hi all, hoping someone out there is able to help me. Basically my wife and I booked valet parking for a 0430 pickup at Gatwick in September. We booked through Looking4Parking whom we have used several times before. This was first time we used Just Valet Parking which was recommended through Looking4Parking. We are quite…
Conservatory Outlet ignore the GGF’s Code of Good Practice and the ASA
The Advertising Standards Authority wrote basic information on the ASA Website, relating to a complaint about the Conservatory Outlet’s misleading advertising. The ruling appeared on the ASA’s website on Wednesday 2 October 2013. I was informed that the complaint related to fake customer testimonials. Why the need for fake…
Returning a faulty product who pays the postage.
Hi, I bought a push chair from an online retailer in Jan 13, its developed a fault which I would like fixing. I contacted the seller and they are happy for the product to be sent back for an inspection, however the are asking me to pay £28.50 for the return. I stated the DSR and SOGA however they are saying because thier…
faulty goods rights. advice needed
I bought a camera in january of this year. it was first used properly over the summer where on viewing the pictures you could see a fault with the lense. i took the camera in in september and the shop sent it to samsung to be repaired. the camera came back with notes saying the problem had been found and repaired. on using…
Online hotel booking!!
So....firstly I'm not stupid, just being a bit cheeky and testing the system....but: I booked a 5 star hotel today on line, hotel only 7 nights all inclusive abroad, for a ridiculous price!! Im talking really ridiculous. But thought " hey, if it lets me book it and pay, then surely thats contractual obligation right???!"…
Legal question - given too much money
I'm having a debate with a friend. We went to the casino last week where my friend won £75. He went to the cashier to cash in the chips and they gave him £200 back. He noticed the error and walked out with the money. I'm not interested in the moral debate here as obviously we have different moral standards. The question is…
Is retailer responsible?
Its my first time posting, so please be kind. 12 months ago we ordered a pool table/dining table and when it came there were faults on the top (part that is put on to make the dining table). The retailer contacted the manufacturer to arrange another top (leaving me with faulty one to use in meantime) and after a long 3…
Wedding Flowers - Where does she stand?
My little sister got married over the weekend. It was quite far away so Sunday was spent travelling back and Monday morning they went on honeymoon for 2 weeks so I said I would try and find out some info for her. She had wedding flowers. One bouquet for her, one for me and one for the other bridesmaid. Ours were ok but…
Another DSR
Hiyas, I bought a music keyboard recently but was not impressed by the quality of construction so I emailed the seller that I was returning the item under the DSR for the above reason. Return postage costs were £68 because the item is heavy 12kg and expensive £2600, I returned it the day after I received it. Can quality of…
Court Summons for no TV licience
My daughter received a voice mail on Saturday morning asking her to telephone the courts regarding a court summons for no TV licience? She was a student living in Surrey up until June when she moved back home to Devon. Supposedly she had been sent paperwork and court summons to her old surrey address the last one being 4th…
Am |I entitled to a full refund?
Hi all. I bought a coffee machine from the manufacturers stall at the Good Food Show, NEC, last November. I have used it on average once a day until September of this year when it began leaking internally. The company collected the machine without any problems as it is still under warranty. They were unable to repair it. I…
Restaurants. Automatically adding a percentge to the bill
A majority of restaurants now automatically add ten or twelve and a half per cent to the bill as a service charge. I hate this practice and would much prefer to tip the waiter/waitress individually. Can you refuse to pay this service charge. Also a party of 8 of us went to a restaurant recently and they added the service…
Reclaiming Money From a Company
Hi everyone, I'll be as detailed as I can. Basically I signed up with a company for various modules for a course I'm doing. Half way through and the way I've been treated and they operate is frankly pathetic and nothing more than a cowboy outfit. It's only now that I'm hearing nothing but poor things about them (probably…
APC courier damaged my item
Hi, I purchased a wrought iron second hand bed surround from ebay. I live in Orkney I arranged my courier AJG parcels to collect the item from Leeds and deliver it to me. They used another courier APC to collect the item and deliver it to their Inverness depot. It arrived there damaged. AJG delivered it to me and I signed…
Cancelling under Distant Selling Regulations
I recently returned an internet order within 7 days, using Collect+ which they recommended. I got a refund of the goods, but not of the initial shipping costs (I know I'm responsible for the return shipping costs). I sent them an email asking for a refund of the initial shipping costs, but they refused saying that I should…
Wellies
Dear all, I'm not sure if I have anywhere I can take this, but here goes: I bought a pair of wellington boots through Amazon but sold by a third party. I received the goods. They felt a bit loose, I used them to walk the dog. They rubbed, despite woolly socks and I realised they weren't the right size. The supplier has…
I have CCJ against company but the debt hasn't been paid
I'm surprised at how difficult this process through the small claims court is, and I really need advice. I'll try to keep the facts of my case simple,: * Through the Small Claims Court, I have a CCJ against a "Limited" company, for £1000 + costs * I have tried to 'enforce the judgment', using County Court bailiffs, but…
River Island
Hi Bought a bag from River Island last month, and the zip has broke. I have not got the receipt and wondered what my rights were please? The bag is in very good condition, not a mark on it, apart from the zip. Thank You
Tearing my hair out with 24studio
I ordered a memorial vase for my mum Who passed away 2 years ago with personalised wording on it.It came back with her surname spelt wrong.Contacted them by phone and they told me to email proof to them with my original confirmation email that i still have. So i have 4 times now in the past week..each time someone emailing…
Shop lifting
Hi I was issued a fixed penalty notice for shop lifting in m&m and banned from their stores. I accepted this despite knowing I did not take the good deliberately as it was my first time and the alternative was going to court hoping the judge would believe me. I had bought over a hundred pounds of good and my wife pushed…

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Consumer rights

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