APC courier damaged my item

karmalives

Hi, I purchased a wrought iron second hand bed surround from ebay. I live in Orkney I arranged my courier AJG parcels to collect the item from Leeds and deliver it to me. They used another courier APC to collect the item and deliver it to their Inverness depot. It arrived there damaged. AJG delivered it to me and I signed for it and it was signed for as damaged.

The driver told me to ring AJG in Inverness. I have just rung them they have told me that APC do not cover second hand items and so I have no claim. I was not informed this when I arranged for the collection and was not aware that AJG used different couriers. The bed is very well made from forged steel and it was bubble wrapped particularly the brass and ceramic finials on the bed ends. But despite this they have managed to damage both the top and bottom ends of the beds on the same side even managing to bend a thick screw about 6 inches long that held a finial in place. Both of the ceramic large balls were smashed, the brass finials are dented and one is missing along with its 6" screw and brass finial cap. It was an £800 bed originally. Do I have any rights as this is very careless almost deliberate mishandling by the courier?

Hintza

Your contract is with AJG and not with APC so you can not pursue APC that is up to AJG if they feel they have a claim.

Did you take out appropriate insurance to cover you or declare the value ? You need to go through AJG T&Cs with a fine toothcomb, but I suspect you haven't used the appropriate service for the value of the item.

Another thought; the courier might claim poor packing too and on second hand items with out the correct boxes etc they may have a case.