Samsung Eco bubble

wilbar54

Bought this washer 3 months ago, it have become very noisy. Had the repair man out who informed me that a part was missing. As this was rather an expensive machine I felt that it was wrong to be offered a repair rather than a replacement but have been told by Samsung and Curry's that the repair is my only option. Is this correct.

jacques_chirac

Yes, after this length of time it is for the retailer to select whether to refund, repair or replacement, as long as the selected option is completed within a reasonable time.

mije1983

wilbar54 wrote: »

Had the repair man out who informed me that a part was missing.

So when they built the machine, they missed a part out?

wilbar54

That's what the engineer said. He has ordered the part and is suppose to be fitting it next week.

wilbar54

Should I agree to a fix rather than fit for a replacement. Must admit I can do without the hassle?

Fosterdog

That's all you're really entitled to, you can fight for a replacement until you're blue in the face but they don't have to give you one, they just have to provide a remedy which they are doing by repairing it.

wealdroam

wilbar54 wrote: »

Should I agree to a fix rather than fit for a replacement. Must admit I can do without the hassle?

Yes. Re-read post #2.

wilbar54

thanks folks, will take on advice. Can now relax and enjoy my weekend.

globetraveller

But its not a repair as such- they sold a machine with a part missing! Has the missing part had any detrimental effect on any other parts of your machine?

wilbar54

I don't think so. But if anything else is broken. Samsung apparently will replace if 3 or more repairs are needed!